CompuCom is pleased to be positioned Gartner, Inc. in the “Leaders” quadrant of the Magic Quadrant for End-User Outsourcing Services, North America 2014.
This report evaluates IT service providers across two planes; completeness of vision, and ability to execute. Per the report, “Gartner's rigorous and multidimensional Magic Quadrant research process includes evaluation criteria that provide a comprehensive framework, which we have used to analyze the ability of 19 providers to deliver EUO services in North America."
CompuCom has been positioned based on “Ability to Execute” and “Completeness of Vision.” Gartner defines Leaders as service providers that “perform skillfully. They have a clear vision of the market's direction and develop competencies to maintain their leadership. They shape the market, rather than follow it.”
The recognition by Gartner as an industry leader reinforces our forward-thinking portfolio as well as confirms our track record of consistently delivering across a broad array of industries and clients. As a significant portion of the Gartner positioning is based on direct client feedback, the results of this quadrant are validation of the great value our CompuCom associates deliver to our clients.
In North America, CompuCom supports an estimated 4.2 million end users, and employs 5,800 remote dispatch technicians to support EUO in all industries and across all time zones. We maintain five service desk centers that address the needs of North American clients and another 10 service desks for global clients. We manage more than 3 million devices including 394,000 mobile devices.
For more information on how CompuCom can assist you with your End-User computing challenges, contact us now.