Network Solutions

Stopping the Vendor Blame Game

When problems pop up on your network, answers can be hard to come by. The circuit provider blames the router manufacturer. The router manufacturer points the finger back at the circuit provider. Meanwhile, your business sits at a standstill with a downed network.

CompuCom^® Network Solutions end the blame game. We proactively monitor your entire network and respond to alerts in real time — identifying the source of the problem, and then rapidly resolving it. Our only priority is making sure your business is fully functional as quickly as possible.

Looking for Help from the Outside

Addressing network problems isn't easy; it takes a deep and thorough understanding of complex systems. Equally challenging, network outages don't always happen between 9 and 5, so having round-the-clock coverage to quickly address issues as they arise is critical.

Telecommunications companies can offer some assistance, but they can't handle your entire network. Managed service providers? While they can help determine where issues lie, they lack the field staff and expertise to repair or replace hardware if needed.

Ready to Respond, 24/7

The CompuCom Managed Network Services team includes network professionals with all the necessary skills to address your network's problems. When your network has an issue, we'll give you immediate attention and coordinate all the specialists required to resolve it successfully.

Our Managed Network Services provide:

Network management
Incident management
Configuration management
Performance monitoring and reporting
Change and release management

We provide these services through dedicated Network Operations Centers (NOCs) staffed by network engineers and NOC specialists who stay on top of your network infrastructure. Always up-to-date on industry best practices, your NOC team can tap into our full suite of integrated solutions — including network hardware procurement, configuration, staging and implementation — to serve you.

With CompuCom, you get access to:

Domestic and international NOCs for round-the-clock coverage
More than 6,000 certified field technicians, available to go onsite anywhere in the United States or Canada
The circuits needed to build or expand your network, provided in conjunction with the world's leading telecommunications companies

Plus, we make it easy for you to select the service you prefer. There's no "one size fits all" solution with CompuCom. We'll design a network package that suits your preferences and operational needs, with response designations that meet your comfort level.

How Our Network Operations Centers Benefit You

When you hand off your network management to CompuCom, you can count on:

Improved network utilization and capacity to avoid network congestion
Increased end-user productivity with a consistent service experience
Rapid response to network issues, regardless of the problem source
Transport bandwidth from leading carriers
A service package that fits your budget and service-level needs

Featured Resources

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Consolidate the management of your enterprise-wide network and achieve greater efficiency and cost savings

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