We’ve shown you how a flexible enterprise mobility suite can be a game-changer for your business. You’re able to give end users the services and data plans they need without worrying about being locked into a contract, overage fees, wasted data or other financial penalties. We’ve shown you how to choose the right devices, how to procure, configure and provision them, and how to deploy them directly to the end users, quickly and effectively.
But there’s another step in the enterprise mobility lifecycle that needs to be considered: service and support. This isn’t just referring to typical help desk services after the deployment, but also the support required when migrating from a previous carrier to an enterprise mobile solution.
In our 30+ years of experience, we’ve seen all kinds of scenarios, including enterprises who have contracts with all four major U.S. carriers at the same time but still do not have a rate plan that truly meets their business requirements! Getting them switched over to a new, flexible solution required end-to-end support before, during and after the migration took place. Based on these experiences, we’ve identified three areas in which a single-source solution provider can help you achieve success.
#1 Switching to a New Carrier
For enterprises who are locked into a contract with their current carriers, getting end users switched over to the new plan can be a challenge. There are different terms, fees, cancellation requirements, warranties and service-level agreements for each of the four major U.S. carriers, and each of these must be dealt with in order to migrate the business to a new solution.
A single-source solution provider can help you navigate these contracts and find the best way to switch over your users. This could mean moving everybody over at once, or it could mean introducing the new plans to a certain group of users before others. This way, you don’t have to cancel existing contracts and pay excessive early termination fees to get the benefits of the new suite. A single-source solution provider can support clients throughout the entire migration process to help you save on your mobile expenditures.
#2 Replacing Current Devices
In many cases, especially in the U.S., mobile devices are locked to specific carriers, frequencies or networks. This is an added layer of complexity and requires additional resources for enterprises because the new enterprise mobility suite can’t just be swapped in for the old one. Depending on the number and types of devices currently deployed, tracking who requires a new device can become extremely difficult and time consuming, especially if devices are employee owned (Bring Your Own Device, BYOD).
This is where the service and support from a single-source solution provider can be invaluable. They will evaluate your entire network and identify which devices need to be replaced and which can be switched over to the new suite. They can then handle the entire procurement, replacement and deployment of new devices directly to end users, to mitigate the impact on productivity and end-user satisfaction.
#3 Maintaining Continuity After Migration
Imagine if switching to the new suite meant end users had to get a new phone number. I can just see your eyes widen in astonishment – no way! Salespeople would miss calls, the entire internal database would need to be updated, and business cards would have to be reprinted for thousands of employees. Never mind the emotional attachment many have to their existing phone number, particularly if it is their own device.
Or imagine if an end user’s data was completely wiped and they were left with none of the apps they used before, a blank address book and calendar, and none of the files or information they needed. This sort of disruption would be extremely costly to a business and, in most cases, completely unacceptable.
That’s why a single-source solution provider will help to maintain continuity throughout the migration by working directly with the business and their end users. This means transferring phone numbers to the new carrier and paying attention to things such as apps, data and the ability to access the network. These little details can make the difference between a successful deployment or a frustrating one.
Service and Support – Every Step of the Way
By working with the right single-source solution provider you gain access to 24/7 service and support that’s there for you before, during and after the migration is complete. They can provide tier one/two help desk service and support to your end users. Certified technicians and support staff are on the other end of the phone whenever there is a question or business need. And because they’re trained in your specific business, technology and service level agreements, your end users are never left in the dark when it comes to service and support.
Do you want to wait for your carrier to respond to your request or do you want immediate 24/7 response to your business needs and requirements from an enterprise mobility suite?
Is your business over paying for mobile data? Take the test to see where you stand. Feel free to ask a question or share your experiences in the comments below.