IT Service Desk vs. IT Help Desk – What’s the Difference?

December 04, 2017 | Post by Michelle Beauchamp | 0 Comments

To the non-IT professional, the IT help desk is the team they contact when they need help with their work IT service or connection. However, depending on the level of support they receive, they might be contacting an IT service desk. Why does it matter for your company?

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Celebrate National Computer Security Day with Three Easy Steps

November 30, 2017 | Post by Jaime McQuade | 0 Comments

National Computer Security Day is an annual event celebrated on November 30th since 1988, back when computers were starting to become much more commonplace. Now, computers are everywhere – at home, at work and even in our pockets – computer security is more important than ever.

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Managing Networks to Ensure Capacity and Optimal Performance

November 28, 2017 | Post by Bryan Erwin | 0 Comments

Network managers have one job: Keep the network running with enough capacity to deal with whatever comes its way while also maintaining security and optimal performance. This complicated task has gotten even more complicated as the number and type of devices that networks must accommodate has grown. 

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Device as a Service (DaaS)

Take the stress out of acquiring, deploying and managing devices and get greater control of your technology costs.

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Healthcare in the Age of Consumerism: How Mobile Devices Can Help

November 22, 2017 | Post by James Bainter | 1 Comments

The Age of Consumerism. It’s a term we’re all familiar with. But in industries such as healthcare that long have limited offering the consumer choices, today’s ability for consumers to “shop around” has changed the dynamic and forced them to shift strategies.

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Transforming the Experience: The Full-Circle Impact of Mobile Banking

November 21, 2017 | Post by James Bainter | 1 Comments

Today’s consumers demand immediate results – regardless of the service they’re using. We want what we want, and we want it now. That’s why mobile devices have become an integral part of most people’s lives in North America. 

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How Innovative Companies Deal with Disruption of BYOD/IoT

November 16, 2017 | Post by Bryan Erwin | 0 Comments

Traditional network architecture isn't equipped to deal with the needs of today's companies and their employees' mobility. The always-on, mobile work environment has disrupted the old ways of working.

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Overwhelmed by Service Alerts? Here’s a Solution

November 14, 2017 | Post by Bruce Tiff | 0 Comments

With service alert management, an experienced provider can review, analyze and prioritize Cisco alerts for you — even ping you if you fail to respond to a high-priority alert. You get peace of mind and the time to work on other things. 

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RetailWire’s Tom Ryan outlines the acquisition for readers, noting that “Office Depot sees minimal customer overlap and expects to quickly begin cross-selling a full suite of products and services, with an incentive structure focused on driving services revenue.” Of CompuCom, SAP’s Mohamed Amer notes, “The SMB space is ideally suited for a focused IT services company that’s already well established in that segment. Combining traditional office supplies with digital office environment solutions takes care of the nuts and bolts of operating an office as well as the newfangled bells and whistles in a one stop shop."

Outsourced IT Support Generates Value for the Enterprise

November 09, 2017 | Post by Matt Cormio | 0 Comments

While outsourced IT support is often a necessity for small to medium-size businesses, large enterprises may overlook the value it represents. Learn why you might want to reconsider this option at the enterprise level.

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