How Design Thinking Can Help Retailers Create A Better Customer Experience And Achieve Their Digital Future

October 25, 2017 | Post by Justin Mennen | 0 Comments

Retailers are in the midst of a fundamental shift. Driven by the need to create exceptional customer experiences and deliver against increasing competition, retailers are turning to technological innovations. So what can you do to create a better experience and design your digital future?

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Outsourced IT Support – Putting Your People First

October 24, 2017 | Post by Michelle Beauchamp | 0 Comments

Many companies have considered outsourcing some business functions, primarily as a cost reduction or cost avoidance strategy. Your IT support is one business function that benefits your business by being outsourced. 

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The Impact of 24/7 Service and Support with your Enterprise Mobility Suite

October 17, 2017 | Post by Steven Pike | 0 Comments

The story of a large event planning company shows how enterprises benefit from working with a single source solution provider with 24/7 support. In this case, the company needed support before, during, and after the deployment of hundreds of smartphones and tablets. The company also needed their solution provider to respond to an emergency request for devices without any delays. Here’s how the event unfolded.

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Is Your Enterprise Network Disaster Proof?

October 16, 2017 | Post by Tony Brown | 0 Comments

Human error, ransomware, natural disaster, hardware failure … the list of potential threats to enterprise data is long and downright scary. These real threats can wreak havoc on businesses, and in severe cases force companies to shut their doors for good. 

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In his analysis of the acquisition, Forrester principal analyst Jay McBain notes that “Office Depot is taking a different approach from Staples and Best Buy...This is a full company pivot into IT services as opposed to an ancillary revenue and margin play...A combination of market breadth, depth, and proprietary intellectual capital could transform Office Depot into a powerhouse technology company with a unique omnichannel delivery model. Given the significant industry, structural, and financial headwinds, it will be interesting to watch.”

Jacqueline Renfrow writes that “The acquisition will allow Office Depot to start selling tech services to its business customers—a step in becoming a seller of business services and technology.”

Analysts Nitish Mittal and Bharath Reddy weigh in on the Office Depot deal, noting that while previous instances of retailers acquiring MSPs were not ultimately successful for a number of reasons, “most of CompuCom’s revenue comes from conventional project-based and procurement engagements. The customer experience point is important here. If Office Depot can make this model a de facto choice for customers looking for a better customer experience, this might just work.”

Austen Hufford writes that “Office Depot said the move represents a shift in the company’s strategy as the company wants to be a larger provider of business technology and services,” with CompuCom providing “remote and in-person IT services to businesses through its team of about 6,000 licensed technicians. “Technology is the office supply of the future,” Office Depot Chief Executive Gerry Smith said in a statement.”

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