Does your IT environment require multiple service providers for networks, servers and applications? Can you effectively coordinate multiple IT service providers across organizational towers and processes?
Several factors are changing the way you manage and deliver cross-functional services:
- Emergence of new and evolving technologies increases IT complexity
- Expansion of internal and third-party service providers
- Introduction of personal and mobile devices, software, and improved operating systems requires additional services and support
Organizing the activities of third-party and internal service providers doesn’t have to be a painstaking process. But without a plan for providing comprehensive cross-functional services, a lack of communication and coordination between IT service providers can lead to business disruptions, increased service costs, service gaps and frustrated employees.
By coordinating service provider activities with a solution that aggregates your services and brings an overarching business process alignment to all business units, you can make sure that everyone is working together.