Fast and Friendly IT Service

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The modern digital workplace needs service delivery that is a flexible, personalized and user-friendly. Our people-centric approach towards IT Service Desk engages with your end-users to deliver smarter services while fixing issues faster than ever before.

Contact us today to learn about how CompuCom® IT Service Desk provides tailored IT support across all devices. Our mobile app and portal are designed to give end users a single point of contact with multiple choices for service requests.

 

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IT Service Desk Features

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Comprehensive multi-tenant ITSM platforms

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Integrated support options including self-service, automation, chat and phone

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Actionable Analytics to help lower costs and increase automation

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Remote or onsite services offered to our US and Canadian clients.

IT Help Desk Support for the Individual, Not the Device

CompuCom’s IT Service Desk creates a single point of contact for support issues and new service requests. Associates receive support matched to their particular needs and requirements to maximize productivity.

IT help desk support through CompuCom’s IT Service Desk solution is tailored to each associate through a personal-driven approach to reach the end-user, not just the device.

 

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Self-Service Mobile IT Support

Enjoy seamless, anytime, anywhere IT help desk support through the CompuCom Service Desk mobile app.

Our mobile app integrates self-service for password reset and unlock, and includes a secure and evergreen knowledge base, as well as chat and self-ticketing for simple and quick resolution..

Various contact methods suit the needs of the end-user, allowing for continued productivity during IT service desk resolution.

 

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Big Data and Actionable Analytics Provide Better Support

Real-time actionable analytics, gathered through the big data and data mining integration, provide for continual service improvement to reduce or eliminate issues before they impact your business.

Readily fix errors and technology issues before they become a recurring problem. Use the data and analytics gathered by the IT service desk and improve productivity and limiting downtime.

 

Success Stories

CompuCom

Create specialized, one-of-a-kind IT help desk support tailored specifically for your associates.

Speak with us live now at 1-800-350-8430 or

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