So at CompuCom, everything that we do is really focused around the user experience and from our perspective "How do you understand and improve the user experience?" is really two facets. One, you have to understand who your users are and whether they need to be effective and productive and we do that through our personas. Personas help us to identify everything about a user and: What do they need from a technology perspective in order to be as successful as possible in the role? The other facet of that is understanding what's happening at their endpoint device so that we can be proactive in identifying and resolving that and that's what we do with our Self Healing Technology. Learn more about Self Healing at 800-350-8430.