CompuCom Solution Café® represents a revolutionary new approach to IT support. “Consumerization of IT” is driving organizations to look for ways to support end users with the same technology services they receive as consumers. CompuCom's Solution Café services provide on-demand and scheduled access to technical support in a walk-up, café-like atmosphere. Solution Café provides significantly faster problem resolution, a more satisfying user experience, and more effective alignment between business and IT.
Technology is constantly evolving and when it comes to supporting that technology, enterprises have struggled to keep up, till now. Welcome to the Solution Café powered by CompuCom.
IT issues are inevitable, loss of productivity doesn’t have to be. With Solution Café, expert service is only steps away with convenient and secure after hour lockers and self-service kiosks. Face-to-face support helps ease frustration, reduce resolution times, and allow for accurate tracking and reporting. A retail-like environment encourages learning and exploration of devices that best fit a user’s needs. Employees can interact with knowledgeable staff and try out the latest devices, purchase accessories from intelligent vending machines and access knowledge bases using self-service kiosks. If waiting is not an option, loaner devices keep your workforce connected and productive.
Alignment between business and IT drive satisfaction at every level combining knowledgeable experts and professional support wrapped with high touch interactive delivery empowers your users and your business. With choice, efficiency and convenience, all this and more can be found at the Solution Café powered by CompuCom.