We deliver world-class technology to organizations across virtually every industry, helping power modern work, enhance experiences, and drive business outcomes.
Check out our industry spotlights:
You Name It. We Do IT.
No two industries operate the same, but all organizations face increasing pressure to modernize infrastructure, strengthen cybersecurity, adopt AI at scale, and deliver seamless digital experiences.
Compucom is designed to meet these challenges across any environment, any scale, and any sector.
While we serve clients across all industries, we have developed deep domain expertise in several sectors where complexity, scale, and user expectations are especially high. These focus areas represent industries where we’ve built specialized capabilities, repeatable frameworks, and long-standing client partnerships — delivering measurable outcomes at scale.
Banking & Financial Services.
Supporting 8 of the Top 10 Fortune 500: Banking & Financial Services
In banking, customers expect every interaction to work instantly, whether they’re walking into a branch, using a teller platform, or calling support. Behind the scenes, that takes resilient infrastructure, disciplined execution, and zero room for disruption. We support financial institutions through complex mergers, branch modernization initiatives, device refreshes, and large-scale service desk transformations.
We’ve helped organizations improve operational efficiency across thousands of locations and more than 100,000 devices, while embedding directly into their environments to become a seamless extension of their business — providing the technology and support that empower branches to deliver a seamless, trusted customer experience — because every transaction for every customer is important.
A top 10 U.S. commercial bank needed to keep two separate service desk operations running throughout a complex merger while planning a unified support model for the combined organization. Leadership also wanted significant cost savings without sacrificing service performance or creating disruption during the transition.
Compucom brought together the account teams supporting both legacy banks and created a unified service desk operation in Pune, India. The solution integrated service desk, deskside support, and Device Lifecycle services, with Compucom associates working directly within the bank’s existing tools and systems to create a closely integrated support model.
All defined service levels met from day one
Exceeded the 90% customer satisfaction target
Reached the bank’s FCR goal during the transition
One of North America’s largest banks needed to provide a consistently high-quality IT experience across its distributed branch network and more than 45,000 employees. To achieve that consistency at scale, the bank needed a partner with a strong North American service and delivery model.
Compucom expanded an initial branch server refresh into a broad, multi-year support relationship spanning maintenance, deskside services, device support, and consulting. Today, Compucom supports more than 45,000 devices across North America while introducing new employee experiences such as Solution Café® and persona-based workplace consulting.
Enterprise-scale coverage across branches and workplaces
Achieved by the headquarters Solution Café®
Consistently achieved across equipment and field support
A large insurance company with operations dispersed across the U.S. needed a more effective way to support its distributed technology environment. The organization required a scalable service model capable of maintaining consistent support quality as its footprint and technology needs evolved.
Compucom built a flexible nationwide support model combining dedicated program management with field services, break/fix support, IMAC delivery, and project execution. A consistent team of support engineers and well-defined processes help preserve continuity while adapting services as the insurer’s needs change.
Enterprise-scale support across a distributed U.S. environment
Sustained across project work for 15 consecutive years
Nationwide coverage backed by dedicated program management
Energy, Utilities & Industrials.
Supporting 9 of the Top 10 Fortune 500: Energy, Utilities & Industrials
Keeping essential services running takes more than maintenance, it takes infrastructure that can adapt under pressure. Utilities and public sector organizations face aging systems, rising operational demands, and increasing expectations for reliability. We help modernize enterprise and field environments with secure infrastructure, endpoint modernization, network engineering, and operational support built for critical environments.
Whether supporting control rooms, dispatch operations, or large-scale transformation initiatives, we help organizations improve resilience, reduce downtime, and keep services running where they matter most.
Following an international acquisition, a global energy technology company needed to integrate a newly acquired data center into its existing infrastructure. The migration had to bring together critical systems, applications, identity services, storage, and networking while maintaining regulatory compliance and avoiding disruption to ongoing operations.
Compucom led a structured, multi-phase integration spanning infrastructure assessment, virtualization, server and application migration, directory services, backup, storage, print, authentication, and legacy system decommissioning. The engagement also included extensive testing, documentation, and knowledge transfer to ensure a smooth operational handoff.
Migration completed without disrupting business operations
NERC, FERC, and CIP requirements maintained throughout the transition
End-to-end integration spanning infrastructure, applications, identity, and security
A major utility corporation wanted to modernize its aging endpoint environment while outsourcing endpoint management, deskside support, and service desk operations. An understaffed internal team, upcoming retirements, limited redundancy, and outdated technology created both operational risk and the potential loss of critical institutional knowledge.
Compucom transitioned the utility from legacy endpoint tools to a modern Microsoft-based management environment while preserving knowledge from experienced internal staff. Using SCCM, Intune, Autopilot, and Patch My PC, the team streamlined provisioning, application deployment, patching, endpoint visibility, and ongoing device management.
Improved from approximately 80% and sustained for two years
Modernized imaging dramatically reduced device service downtime
Users can receive the applications they need within hours
A major U.S. electric utility needed to modernize an endpoint environment that lacked the automation and scalability required to support both enterprise operations and highly regulated critical infrastructure. The organization wanted to simplify management, reduce costs, improve device visibility, and strengthen security without disrupting essential operations.
Compucom migrated the utility to a centralized, cloud-based endpoint management platform, streamlined supporting infrastructure, and introduced automated deployment and remote management capabilities. The team also guided a large-scale transition from legacy antivirus technology to Microsoft Defender, improving security visibility while simplifying ongoing support.
Centralized management with improved visibility and automation
Reduced licensing costs while freeing resources for innovation
Modernized endpoint protection with Microsoft Defender
Healthcare & Life Sciences.
Supporting 6 of the Top 10 Fortune 500: Healthcare & Life Sciences
In healthcare, technology can’t slow clinicians down. When networks fail, systems go offline, or patient records become difficult to access, care is impacted immediately. That’s why healthcare organizations choose Compucom. We help hospitals and care networks maintain clinic uptime, secure critical systems, and keep patient data accessible across complex healthcare environments
From reliable wireless networks and authentication platforms supporting multiple hospitals to endpoint management, infrastructure modernization, and 24/7 operational support, we help providers improve performance, protect sensitive records, and create a more seamless experience for both staff and patients. When healthcare systems need technology that performs under pressure, we deliver.
A regional healthcare network was experiencing recurring wireless outages caused by authentication delays and Cisco ISE instability. Because 17 hospitals and clinics shared the same environment, performance issues could disrupt connectivity across the entire region, taking critical clinical devices offline for hours at a time.
Compucom performed a deeper architecture and policy analysis that went beyond standard hardware health checks. The team redesigned RADIUS policies, removed resource-intensive processes, optimized infrastructure sizing and load distribution, and established a phased roadmap to improve resilience, governance, and future authentication capabilities.
Reduced authentication response time from 840 ms to 50 ms
Reliable wireless authentication restored across the regional network
Chronic authentication failures and service disruptions brought under control
Following a malware incident, a large hospital system discovered that its existing security environment was not equipped to address increasingly sophisticated cyber threats. With limited internal resources and critical patient-care systems at risk, the organization needed stronger prevention, response, business continuity, and identity protection capabilities.
Compucom coordinated a comprehensive security modernization program with Cisco and Stratejm. The solution introduced cloud-based web protection, advanced email security, multi-factor authentication, managed threat intelligence, SIEM monitoring, and formal incident response and business continuity planning to create a more proactive security posture.
Continuous detection and incident response through a managed security operations center
Incident response and business continuity programs established with tabletop exercises
Web, email, and identity protection strengthened with Cisco Umbrella, Secure Email, and Duo
A multinational vision insurance company saw endpoint security compliance fall by more than 20% as employees rapidly transitioned to remote work and connected to the corporate VPN less frequently. The organization needed a way to keep distributed devices patched and compliant without relying on VPN connectivity.
Compucom quickly identified the root cause and deployed a cloud-enabled management gateway that allowed security patches to reach devices outside the corporate VPN. The solution also created a foundation for cloud-based software distribution and improved endpoint management moving forward.
Gateway created, tested, and deployed to restore remote patching
Negative endpoint compliance trajectory turned around within a month
Endpoint compliance returned above 95% within three months
Retail & Consumer Services.
Supporting 6 of the Top 10 Fortune 500: Retail & Consumer Services
Retail is a game of speed, uptime, and execution. If POS systems lag, inventory falls out of sync, or store networks go down, revenue takes the hit immediately. We help retailers modernize stores at scale — from network refreshes and wireless optimization to next-gen point-of-sale rollouts and endpoint deployments.
We’ve supported hundreds of store transformations while helping reduce downtime, simplify operations, and free store teams to focus on the customer experience instead of IT issues. With infrastructure built for modern retail and AI-driven operational insight, we help stores run smarter every day.
A national retailer needed to modernize aging network infrastructure across massive logistics centers and hundreds of stores to improve operational efficiency, support automation, and enhance customer experiences.
Compucom delivered an end-to-end network refresh program spanning design, sourcing, deployment, wireless optimization, and ongoing support using Cisco Catalyst and Cisco Meraki technologies.
Stores completed
Stores upgraded in 10 months
✓ Improved Connectivity
✓ Enabled Automation
✓ Enhanced Store Experience
A major home improvement retailer was struggling with a reactive support model that often left stores waiting one to two weeks for onsite assistance. Delayed repairs and unavailable parts created operational disruptions, frustrated employees, and negatively impacted the customer experience, sometimes resulting in lost sales.
Compucom implemented a dedicated field services model built around proactive store support. Assigned technicians followed established routes, visiting stores regularly to perform preventive maintenance, resolve issues before they escalated, complete break/fix work, and support ongoing technology projects. This approach provided stores with a consistent IT presence without the cost of maintaining a full internal field support organization.
Store Manager Satisfaction
Dedicated Field Technicians
Preventive Maintenance Visits
A large automotive retail enterprise operating more than 130 franchised locations struggled to reconcile IT asset inventories with monthly chargebacks. The organization's decentralized operating model relied on spreadsheets and static reports, making it difficult for dealership leaders to validate asset ownership, understand costs, and confidently plan technology investments.
Compucom implemented its Full Lifecycle Observability (FLO) Framework to consolidate data from multiple asset management and endpoint platforms into a centralized dashboard. The solution provides near-real-time visibility into IT assets across dealerships, enabling managers to validate inventory, monitor lifecycle status, and make more informed operational and financial decisions.
Retail Locations
Devices Tracked
Asset Visibility
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