The IT life cycle has changed dramatically. End users demand a consumer-like IT experience. The business requires IT to be predictive and agile. And IT support needs to become more automated. The solution is a digital transformation platform that positions organizations to achieve their strategic goals through measurable improvement in end-user experiences.

Digital is becoming embedded in every aspect of the economy. It transforms the way companies interact with customers and suppliers, innovate products and services, and manage operations. The retail industry has been a leader in digital channels and digital sales, but it has lagged in using digitization to empower employees and optimize backoffice processes. To that end, we explore five key principles for creating an IT automation platform that can foster innovation and extend digital transformation throughout the business.