Benefits of Onsite, Flexible, In-Person Tech Support

Compucom's Field Support Services are designed to meet your onsite tech support needs wherever you're located. Our Field Operations Center (FOC) can dispatch field technicians wherever you require in the US and Canada. We even offer dedicated onsite support and onsite café-like walk-up services.

Flexibility is crucial for modern organizations – technical support is no different; it must fit how we work. Many issues can't be resolved via digital support services and need an in-person fix at your corporate, branch, store, facility, or residential location. Some companies often prefer to have experts on hand at their business locations.

We believe that Field Support should be responsive and cost-effective. Our FOC provides project coordination with triage-based deployment and optimized part logistics featuring integrated automation for ordering, tracking, and management – ensuring the right people show up with the right parts at the right time.

We also believe in accountability – it matters. That's why we provide reporting and analytics incorporating service level agreement (SLA) and key performance indicator (KPI) management.

coworkers collaborating on several digital devices

Compucom's Field Support Services are designed to meet your onsite tech support needs wherever you're located. Our Field Operations Center (FOC) can dispatch field technicians wherever you require in the US and Canada. We even offer dedicated onsite support and onsite café-like walk-up services.

Flexibility is crucial for modern organizations – technical support is no different; it must fit how we work. Many issues can't be resolved via digital support services and need an in-person fix at your corporate, branch, store, facility, or residential location. Some companies often prefer to have experts on hand at their business locations.

We believe that Field Support should be responsive and cost-effective. Our FOC provides project coordination with triage-based deployment and optimized part logistics featuring integrated automation for ordering, tracking, and management – ensuring the right people show up with the right parts at the right time.

We also believe in accountability – it matters. That's why we provide reporting and analytics incorporating service level agreement (SLA) and key performance indicator (KPI) management.

Capabilities

Field Support Services

Comprehensive
warranty management

Deployment and
project support

Stock
management

Comprehensive
warranty management

Deployment and
project support

Stock
management

Unmatched Coverage and Experience in the Field

We have over 35 years of experience in Field Service delivery and offer unmatched coast-to-coast coverage – covering over 98% of the US and Canadian landmass. Our badged Compucom technicians support 92% of the zip and postal codes of where people live and work, with the rest covered through partners that follow the same rigid background check, culture and technical training as our badged associates.

What sets us apart from our competition is that we do not believe in a cookie-cutter approach to support. We build your support based on your user's needs and your business needs. Instead of focusing just on the idea of “does it work,” we focus on the idea of “does it work for you” merging both the functional and the experiential, allowing us to build a fully customized support model that is tailored to not only your business but also to your user base.

Backed by comprehensive OEM certifications, our associates effectively support all types of corporate- and employee-owned technology: along with our FOC we also provide:

Comprehensive warranty management
Deployment and project support — case triage and tech support
Parts logistics and inventory/forward stock management

Our proven delivery model brings you the flexibility, scalability, and coverage required for today's hybrid work environment, allowing you to realize the cost savings associated with digital transformation while providing your workforce with a consistent support experience with improved in-person communication.