$2.5M Saved, Onboarding Cut From Weeks to Days

A national government-affiliated postal services organization.

The customer wanted a more efficient, proactive technology partner with broader service offerings to better serve employees and customers.

We collaborated closely with the customer to deliver device lifecycle management, break/fix, service desk, back-end infrastructure support, and persona-based endpoint management with streamlined device configuration.

Data-Driven Refresh Strategy Replaces Blanket Hardware Cycles

A technology services organization managing a large, mixed fleet of servers, workstations, laptops, and network devices.

IT wanted to replace a blanket "refresh anything over 6 years old" hardware policy with a data-driven approach ahead of the Windows 10 end-of-support deadline, requiring visibility into device location, age, and health.

We gave the customer's IT and DaaS teams our FLO endpoint-health dashboards so they could identify aging or poor-health devices, and helped them prioritize Windows 11-incompatible machines and devices in poor health over hardware that was simply old.

$90K in Savings From Smarter Software & Hardware Management

A global animal health and pharmaceutical company operating a fleet of roughly 18,000 devices.

After deploying endpoint monitoring across ~18,000 devices, the company wanted to turn that raw telemetry into actionable savings — optimizing software and hardware spend without hurting productivity.

We analyzed software license usage to flag unused licenses for reclamation, then examined hardware utilization on premium mobile workstations for the customer. A 100-device pilot we ran found 20% of users weren't using their machines' full power, pointing our team toward a standard-device right-sizing opportunity.

1,600 Devices Across 500 Stores — in Just 3 Months

A regional retail grocery chain with 500 locations across five states.

The retailer needed to deploy 1,600 thin-client devices across 500 locations — a rollout that typically takes about 12 months — compressed into just three months.

We assembled a strong team of experts, project managers, field technicians, and partner staff; managed hardware staging and shipping from the customer's warehouse; trained every technician; and meticulously scheduled and coordinated onsite deployment to hit the accelerated timeline.

85+ Stores Remodeled, 94% Conversion, Budget Held to $20M

A large US retailer running an ongoing store remodel and technology-refresh program.

The retailer wanted continuous store modernization, including technology refresh and re-cabling, to improve customer experience and adopt emerging technology.

We planned and managed technician labor, materials, project management, remote validation, equipment rental, reporting, and issue resolution across the customer's large, recurring remodel program.

570 Stores Refreshed in Two 8-Week Cycles, Zero Missed Deadlines

A national government-affiliated postal services organization.

A large US retailer running an ongoing store remodel and technology-refresh program.

The retailer needed a full technology refresh — POS systems, self-checkouts, kiosks, cameras, networks, PCs, server rooms, access points, and cabling — across hundreds of locations.

Managed Print Cuts Support Tickets to Under 2%

A well-known retail brand with a large corporate office footprint.

Years of decentralized purchasing had left the company with unstandardized printers, inconsistent support, and rising costs.

Under our Managed Print Services solution, we replaced aging equipment with modern, state-of-the-art devices, deployed automated preventive-maintenance monitoring with embedded security, and staffed the account with our own experienced onsite technicians.

464-Store Cleanup Finished 3 Days Ahead of an Already-Tight Deadline

A large telecom retailer with 464 store locations.

The customer needed a rapid equipment cleanup across 464 stores, and the original two-month window was compressed to just 20 working days.

We strategized for success, building a plan to maximize the number of sites completed each day: our technicians hit daily targets of 25 stores, peaking at 49 in a single day, backed by rigorous scheduling, preparation calls, and site check-ins to track every deliverable.

Specialized IT Staffing Fuels Nearly $1M in Annual Sourcing

A rapidly growing, vertically integrated healthcare technology company supporting organ transplant logistics.

A fast-growing company needed to expand its technical team and improve device sourcing as it aimed to double in size.

Our IT staffing division placed three high-level contractors on the customer's team, and we leveraged our long-term partnership with Apple to streamline device sourcing and secure preferred pricing for new-hire hardware.

$280K in Annual Savings Across 17,000+ Migrated Endpoints

A Midwest-based energy provider operating over 20,000 endpoints.

With its endpoint management technology sunsetting, the company saw a chance to modernize infrastructure, reduce cost, and improve reliability — alongside a complex security platform migration.

We led the customer's digital transformation starting with Modern Management, migrating over 17,000 endpoints, reducing distribution points from 90 to 39, and building persona profiles. We then leveraged our M365 expertise to guide the customer through a complex security-platform migration.

$130K+ Annual Savings, Recovery Time Cut From Days to Minutes

A global IT services provider.

Reliance on tape-based backups created slow, hours-to-days recovery windows, rising operational costs, and limited visibility and immutability controls — increasing cyber risk.

We led an architecture-first modernization, fully retiring the customer's tape infrastructure and redesigning the backup environment for cloud scale and resilience — implementing a standardized, immutable, multi-region platform with hardened repositories, cloud storage tiering, policy-driven automation, and centralized SLA reporting.

Modern, Zero Trust Data Centers Deliver Business Resiliency

A financial regulatory agency operating aging, heterogeneous data centers.

IT wanted to replace a blanket "refresh anything over 6 years old" hardware policy with a data-driven approach ahead of the Windows 10 end-of-support deadline, requiring visibility into device location, age, and health.

We consolidated the customer's infrastructure onto a scalable, software-defined network fabric, implemented end-to-end Zero Trust security (MFA, malware protection, DLP, segmentation, next-gen firewall), and, after a thorough assessment, recommended and led the migration to modern, redundant co-located data centers.

Seamless Network Modernization Across 11,000+ Devices

A business products and services retailer with 1,300+ stores.

The retailer needed reliable, high-speed connectivity across all locations, plus uninterrupted support while modernizing over 11,000 network devices.

We managed network service for all of the customer's stores, distribution centers, and HQ offices; supported legacy and new store networks in parallel during the transformation; and delivered 24/7 monitoring, outage tracking, and root-cause reporting.

Hybrid Backup Platform Live in 90 Days

A rental company with 3,000 locations.

An outdated, on-prem-only backup platform delivered inconsistent results and unpredictable costs across a hybrid, multi-cloud, remote-workforce environment.

We partnered with the customer and a technology vendor to interview key stakeholders, define target recovery objectives, and design and implement a hybrid backup and disaster-recovery platform spanning on-prem, cloud, and edge users.

100 Automated Fixes a Month Keep Critical Hospital Systems Connected

A Canadian academic and research healthcare organization.

When a wireless access point disconnected from its controller inside the hospital, an immediate fix was critical to avoid disrupting patient care.

We deployed automated monitoring that detects disassociation, runs correlation and validation checks, and remediates supported hardware automatically — escalating anything unresolved straight to a Compucom technician with full diagnostic context already attached.

570 Stores Refreshed in Two 8-Week Cycles, Zero Missed Deadlines

A global energy company integrating a newly acquired international business's data center.

Following an acquisition, the customer needed to integrate the acquired IT environment into its global infrastructure securely and compliantly, without disrupting operations.

As the customer's trusted IT partner of 25+ years, our Professional Services team led a structured, four-month, multi-phase integration — discovery and assessment, virtualization reconfiguration, server and application migration, directory and domain services, backup migration, and decommissioning — followed by documented knowledge transfer.

Seasonal Onboarding Cut From 5 Days to Under 24 Hours

A large healthcare wholesale services company generating over $1B in sales.

A yearly surge of 5,000+ seasonal workers strained an inefficient onboarding process, directly delaying revenue-generating work.

We work very closely with the customer's HR and IT departments every season to define access needs, and use innovative automation to handle routine onboarding — freeing our team to focus on exceptions even as scope changes at the last minute year to year.

Endpoint Compliance Restored to 95%+ in 3 Months

A global insurance company transitioning to a large remote workforce.

The pandemic-driven shift to remote work caused VPN connections to drop and endpoint compliance to fall by more than 20%, leaving the company vulnerable.

We quickly identified the root cause, and within a week, built and deployed a configuration management gateway to push security patches to devices not connected via VPN. We then extended the tool into a cloud-based software catalog to support the customer's future distribution needs.

Seamless Support Through a Complex Bank Merger for 65,000 Users

Two large banking institutions navigating a multi-year merger.

A years-long merger between two large banks — spanning the pandemic — drove a sharp rise in employee support requests while both legacy platforms had to keep running.

As a long-standing extension of both banks' teams, we stood up a dedicated service desk for the merger, collaborated with the customer's in-house engineering team to build workarounds that maintained service continuity, and kept roughly 80 dedicated Compucom field technicians supporting both legacy environments throughout the transition.

94% First-Call Resolution Keeps Retail Staff Focused on Customers

A regional retail grocery chain managing multiple service providers.

Managing several service providers amid growth from mergers and acquisitions created inefficiency, high costs, and an inconsistent employee and customer experience whenever equipment failed.

We built a holistic program to address the customer's entire break/fix lifecycle, added L1 and remote L2 resolution to the workstream, and consolidated and streamlined support to reduce technician dispatches.

Standardized Field Support Cuts Repair Time Across 9,000+ Stores

A large US/Canadian convenience retailer with 9,000+ locations.

With just two cash registers per store, the retailer needed highly responsive, consistent field support to protect its top priority: a fast, convenient customer experience.

We delivered break/fix dispatch support for all stores, built a fully integrated model with a logistics partner to stage hardware nationwide, and routed parts as customer- or field-replaceable units.

Self-Service Adoption Up 200%, Ticket Costs Down 25%

A large niche retailer with 3,000+ locations across five countries.

Supporting distributed retail technology in-house across five countries had become a resource burden, with inconsistent service delivery across stores.

We took over device lifecycle management and field support, stood up a multi-channel service desk with self-service options, drove adoption through targeted marketing, and restructured cost variables so the customer saw both savings and service improvements.

Dedicated Onsite Team Preserves Institutional Knowledge for 700+ Locations

A Southern-based restaurant chain with 700+ locations.

After scaling up with temporary IT contractors during a shutdown, the company worried about losing institutional knowledge and needed a long-term IT partner ahead of continued growth.

We designed a solution built around the customer's goals: six full-time Compucom employees onsite, a dedicated imaging room, vending lockers with self-service device pickup, advanced-exchange replacement, field support for distributed locations, and a multi-channel service desk.

Malware Recovery Across 150 Locations, 4.9/5 Satisfaction Maintained

A regional healthcare provider with 150 locations and 1,000+ providers.

A malware attack disrupted operations, requiring devices to be isolated and restored quickly across the provider's full footprint.

Our familiarity with the customer's environment let us act decisively: we quarantined and removed drives from affected machines, isolated and patched unaffected devices, scaled to cover all 150 locations by adding 25 of our technicians to the 6 already onsite, and restored equipment and data.

Proactive Field Support Wins a Long-Term Contract Extension

A national food service andfacilities provider serving hospital and university clients.

Returning onsite after an extended remote period raised concerns about IT issues (POS, menu updates, network) disrupting valued hospital and university customers.

We recommended a proactive approach and sent a senior Compucom technician ahead of the transition, spending over six weeks at the first location identifying, fixing, and documenting issues, and standing ready to address concerns before they became urgent.

#1-Ranked Support Across 400+ High-Security Sites for 15+ Years

A major US energy infrastructure company with 400+ remote and high-security sites, including nuclear facilities.

With a small internal IT team, the customer needed high-quality support across hundreds of remote and high-security sites, rapid scalability for storm response, and trusted access to sensitive environments like nuclear facilities.

We evolved alongside the customer's needs: launching walk-up support hubs at 5 key sites, supplying 50-75 embedded Compucom staff-augmentation resources across project management and network/server support, taking on end-to-end management of $10M+ in annual hardware, and developing a storm-response plan for rapid field deployment during emergencies.

10,000+ PCs/Month Imaged With a New Zero-Touch Deployment

A large financial services company modernizing device deployment during a period of accelerated change.

Outdated imaging and build processes needed modernizing, and the pandemic sharply accelerated the urgency for change.

As the customer's existing partner already running Modern Management advisory sessions, we quickly moved them to a new zero-touch deployment methodology built on Windows's White-Glove capabilities, imaging over 10,000 PCs per month at the height of the transition.

40%+ Inventory Accuracy Gain, 780 Hours Saved Annually

A technology services organization managing a large, mixed fleet of servers, workstations, laptops, and network devices.

Conflicting data from multiple teams left IT leadership with limited confidence in device inventory counts, and some endpoints weren't tracked in security and management tools — creating patching gaps and security risk.

We deployed our Full Lifecycle Observability (FLO) framework to compare inventory across the customer's management systems, quickly pinpointing and correcting misclassified or retired devices. Working side-by-side with the customer's team, we then ran rapid improvement cycles to resolve mismatched records and inactive-user machines.

65% Drop in Non-Compliant Devices in 60 Days

A technology services organization managing a large, mixed fleet of servers, workstations, laptops, and network devices.

75% of devices were reporting as non-compliant, creating security exposure and blocking devices from the VPN — and the IT team suspected much of it was data and reporting error rather than genuine non-compliance.

We used our Full Lifecycle Observability (FLO) framework to investigate common non-compliance causes alongside the customer's IT team, then targeted quick wins (enabling safe boot, rebooting stale devices), automated remediation, adjusted grace periods to cut false positives, and filtered out shelved devices that skewed reporting.

Real-Time Visibility Into 14,000+ Devices Ends Inventory Disputes

A multi-location automotive retail chain with 130+ independently operated sites.

Fragmented asset management across locations created poor visibility, plus recurring disputes between local managers and corporate IT over inventory counts and billed charges.

We consolidated data from endpoint management, Apple device management, and analytics tools into one centralized, custom dashboard, delivering the customer real-time visibility into 14,000+ devices with filtering by location, brand, and device type.

Root-Cause Analytics Resolve Hidden Windows 11 Upgrade Issue

A healthcare organization seeking measurable proof of IT investment value.

The customer needed deeper visibility to cut costs and demonstrate measurable outcomes from IT investment; after new observability tooling went live, device health issues emerged during a Windows 11 migration with an unclear root cause.

We combined our endpoint analytics tools to trace the pattern to Windows 10-to-11 upgrades underperforming versus clean image loads, isolated the cause to high-risk disk-controller drivers, then partnered closely with the customer to validate our findings.

AIOps Cuts Outage Incidents by Up to 91%

A specialty retailer operating both B2B and B2C business models.

Root-cause identification for outages across stores and distribution centers was slow, delaying resolution and extending downtime.

Our team used AIOps to immediately detect and correlate outage events, enrich the alert data, and narrow large volumes of alerts down to a single probable location — giving our technicians immediate situational awareness and cutting the customer's downtime.

From Static Reviews to Strategic Partner: 212 Fewer Tickets/Month

A large student transportation provider.

The customer wanted to modernize IT operations for greater efficiency, smarter lifecycle management, and a better employee experience — but review meetings had become static, reactive check-ins rather than strategic conversations.

We rolled out our Full Lifecycle Observability (FLO) framework (endpoint monitoring, dashboards, AI-assisted support) plus directory and security integrations, and transformed the customer's business reviews into data-driven sessions built around our proactive recommendations.