The Compucom Trusted Advisor Program (CTAP) helps IT leaders figure out where to invest for the fastest, most impactful transformation and then build and run the roadmap to get there.
Strategy and Execution, Scored Separately — On Purpose.
Most transformation roadmaps guess at either the opportunity or the readiness to capture it.
CTAP scores both independently, then builds the plan where they intersect.
The Strategy Question
Impact
Sweet Spot
High impact, manageable complexity
Strategic Bets
High impact, high complexity
Low Priority
Low impact, low complexity
Complex Initiatives
Low impact, high complexity
Intelligent ticket routing
AI knowlege generation
Agentic workflow
Capacity forecasting
Report summarization
Complexity
Every capability is plotted on this matrix to find where to invest first.
Impact Assessment
"Which capabilities will have the biggest impact on business outcomes, and where should we invest first?"
Independent of your current setup, IT capabilities are evaluated against five business imperatives — cost & value, experience, performance, security, and business enablement — to find the sweet spot: high impact, manageable complexity.
THE EXECUTION QUESTION
Current
Target
Scored 1–5 against industry benchmarks
Cloud Cost Optimization
2.4
4.5
+2.1 gap
Infrastructure Automation (IaC)
3.1
4.7
+1.6 gap
Patch & Vulnerability Management
2.8
4.2
+1.4 gap
Capacity Planning & Forecasting
3.6
4.8
+1.2 gap
Disaster Recovery & Resilience
2.2
4.4
+2.2 gap
Overall maturity
2.8→4.5/ 5
150+ capabilities scored across multiple domains.
Maturity Model
"How prepared are we to deliver the outcomes we want, and where should we improve first?"
Every capability in your IT environment is measured on the same six-level maturity scale, creating one consistent view of readiness across Device Lifecycle, Service Desk, Field Services, Endpoint Management, Cloud & Infrastructure, and AI & Automation.
We're Your Trusted Advisors, Always Representing Your Best Interests.
CTAP begins the same way most engagements do — with an assessment. The difference: where other vendors deliver a report and move on, we treat that assessment as day one of an ongoing, collaborative partnership focused on transformation.
We proactively bring customized recommendations, real analysis, subject-matter experts, and innovation partners into recurring workshops built around your environment instead of a generic playbook.
A Transformation Manager owns that partnership end to end — representing your voice back to Compucom, tracking roadmap execution, and facilitating the workshops that keep your Maturity Model and Impact Assessment current as your business changes.
The Strategic Transformation Process.
CTAP combines the Impact Assessment and Maturity Model to identify where transformation can create the greatest value — then keeps refining the plan every quarter.
Find the Sweet Spot.
Evaluate capabilities against business impact and implementation complexity to identify the opportunities with the greatest potential return.
A scored, prioritized capability map across five business imperatives — cost & value, experience, performance, security, and business enablement.
Score the Gap.
Measure current-state readiness across your IT organization using a consistent six-level maturity model.
A six-level readiness score for every assessed capability, benchmarked across Device Lifecycle, Service Desk, Field Services, Endpoint Management, Cloud & Infrastructure, and AI & Automation.
Align Value and Readiness.
Compare business impact with maturity gaps to determine which initiatives should be tackled first.
A ranked list of initiatives, ordered by where impact and readiness intersect.
Create the Plan.
Sequence initiatives, assign resources, and establish a practical path from current state to target state.
A sequenced, resourced execution plan — not just a list of recommendations.
Drive Continuous Improvement.
Track results, reassess priorities, and continuously evolve the roadmap as business needs change.
An updated roadmap, refreshed every quarter as conditions and priorities shift.
"We highly recommend Compucom's CTAP. It's disciplined approach keeps every recommendation focused on our priorities and best interests."
—Customer Advisory Board member
Know Where To Invest. Prove The Impact.
CTAP combines six capabilities to help you identify the opportunities with the greatest business potential, build a practical roadmap, and measure results over time through operational intelligence, expert guidance, and continuous value tracking.
ÉVALUER
PLANIFIER
OPTIMISER
Identify where to invest for the greatest impact
Understand how ready you are today
Prioritized initiatives that drive measurable outcomes
Better decisions with data and context
Greater productivity and efficiency
Measurable outcomes and ROI
Continuous improvement
Continuous operational intelligence across the lifecycle for enhanced visibility and faster decisions
Measure realized value and outcomes to prove business impact
Advisors • Architects • SMEs • Analysts • Practitioners
Continuously interpret insights, engage experts, validate priorities, and refine recommendations to keep you ahead.
Experience Analytics
Workforce Management
Knowledge Management
Training & Quality
The Outcomes That Matter.
Better Decisions
Make transformation and investment decisions based on structured analysis rather than assumptions.
Align technology investments to the capabilities that improve employee and customer experiences.
Improve operational effectiveness through targeted capability improvements and measurable progress.
Focus resources on the initiatives most likely to create meaningful business value and financial impact.
Ready to Find Your Sweet Spot?
©2026 CompuCom Systems, Inc. All rights reserved.
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