Compucom Device Lifecycle Services (DLS) is the connected foundation that ensures devices are procured, configured, deployed, and retired with consistency. Layer on Managed Device Lifecycle Services (MDLS) or Device as a Service (DaaS) for the full visibility and control to manage it your way.
Every Stage Covered. One Connected Operation.
Every device follows the same disciplined path — sourced, configured, delivered, repaired, and responsibly retired. Compucom Device Lifecycle Services (DLS) delivers all of it as one connected operation, backed by ISO 9001 and ISO 14001 certified processes, so nothing falls through the cracks between vendors, teams, or handoffs.
The result: fewer delays, lower risk, and a lifecycle you can count on every time.
Layer 3 - Device as a Service
Everything in MDLS, plus predictable subscription economics.
DAAS Unlocks
✓ Predictable per-device OPEX not CAPEX
✓ Refresh cycle bundled into subscription
✓ Simplified budgeting and cash flow
✓ Faster Windows 11 modernization
Layer 2 - Managed Device Lifecycle Services
We manage the operating model. You keep ownership.
MDLS unlocks
✓ Full lifecycle governance and reporting
✓ DSA lifecycle tracking any vendor
✓ Performance-based refresh not age-based
Layer 1 - Device Lifecycle Services (Foundation)
You direct it, we execute it.
✓ Procurement
✓ Configuration
✓ Deployment
✓ Repair
✓ ITAD
Intelligence For Every Lifecycle Decision.
Device Lifecycle Services creates the operational foundation. MDLS and DaaS build on that foundation with lifecycle governance, visibility, and intelligence enabled through Full Lifecycle Observability (FLO) and AI.
Instead of relying on static reports, you gain a continuously updated view of your device estate that helps you identify risks sooner, optimize refresh timing, and make more informed lifecycle decisions.
FLO connects inventory, DSA lifecycle status, endpoint health telemetry, repair trends, and demand patterns into one view — whether devices are owned, managed under MDLS, or consumed through DaaS.
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Depot Technical Support Agent
Guides technicians to the right repair procedure and parts, then drafts documentation.
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Order Processing Agent
Turns vendor emails into processed orders, keeping stock forecasts and tickets updated.
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Depot Technical Support Agent
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Stop Scheduling Refresh by Age.
Replace Based on Evidence.
Using real performance and workload data from FLO, Asset Lifecycle Advantage gives you per-device recommendations so
you can refresh with precision, extend usable life where it makes sense, and invest where it matters most.
Refresh cycles set by calendar, not conditon
Devices replaced early waste budget; kept too long hurts productivity
Rising memory & processor demands from AI workloads outpace budgets
No emphirical basis for defending refresh capital to finance
Per-device recommendation: refresh, retain, upgrade, or redirect
Decisions grounded in observed performance and user persona, not age
Indentifies which users need more powerful devices for AI workloads sooner
Extends usable life of healthy devices, freeing budget where it's needed
Biotech / Healthcare
Most refresh programs replace by age. We assessed 13,000 devices on actual usage and health, and kept the ones that still performed. The result is $300,000 in savings identified at $1,500 per device, and a model that keeps paying off each cycle.
Availability note: Available as a standalone assessment or workshop, or layered into any DLS, MDLS, or DaaS engagement.
Enterprise-Sized Fleets.
Uncompromising Precision.
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Customers
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Devices Configured
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Items Shipped
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Asset Accuracy for 10+ Years (MDLS)
How We Create Value.
AI-powered support, automation, and observability working together
to reduce demand, improve experiences, and lower costs.
Day-One Ready, Every Time
Configured to your standards before they ship
Employees productive from the start
Less Disruption
Extend Asset Life, Recover Value
Repair, refurbish, and redeploy with precision
Resale and ITAD maximize recovery
Better Employee Experience
Turn Telemetry Into Refresh Decisions
DSA lifecycle + endpoint health reveal what matters
Refresh with confidence, not just by age
Higher-Value Expert Engagement
Predictable Economics, Built-In Refresh
Predictable per-device OPEX not CAPEX
Refresh cycle bundled into subscription
Continuous operational improvement
One Partner, Fewer Handoffs
End-to-end accountability across the lifecycle
Fewer vendors. Less friction. Better results.
Enterprise-Ready Governance
Operational Discipline And Visibility Pays Off
DLS · Insurance
After delays with a prior provider, Compucom delivered a full lifecycle model including warehouse management, configuration, advanced exchange, repair, and ITAD.
The Results
Next-business-day fulfillment improved
95% same-day shipment SLA was exceeded
DaaS · Industrial
A multinational industrial organization replaced fragmented, region-by-region device management with a centralized DaaS and end-user support model.
The Results
~14,000
U.S. users supported through DaaS
~8,000
Service desk extended to global users
DLS · Retail / Cellular
Compucom managed warehouse inventory and completed POS and marketing-display configuration in the depot before shipment to retail locations nationwide.
The Results
More reliable on-time delivery and reduced billable onsite technician time.
Start With A Connected Lifecycle.
Grow Into Managed Or As-A-Service When You’re Ready.
©2026 CompuCom Systems, Inc. All rights reserved.
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