Service Desk

How a Self-service Knowledge Base Empowers Today’s Workers

May 22, 2017 | Post by Kim Crean | 0 Comments

Self-service knowledge bases are the future of independent IT problem solving. Placing the power of resolving technical issues into the users’ hands reduces agent-assisted service desk tickets, lowers costs and streamlines the upgrading, migrating and moving processes.

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Going Digital: Is Your Midsized Business Ready?

May 01, 2017 | Post by Jodie Ohr | 0 Comments

“Digital” is a familiar term that means many things to many people. Organizations "go digital" when they embrace a new way of doing business that creates value out of the insight gained from all the data points generated by modern technologies such as mobile interfaces, cloud technologies and data analytics.

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Why Your Users Need a Service Desk Mobile App

April 24, 2017 | Post by Douglas Barnard | 0 Comments

A good mobile app services solution provides users and their employers with five primary benefits: mobility, simplicity, efficiency, productivity and information. Here are some tangible examples of the benefits of providing your users with a service desk mobile app.

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Service Desk Support: Your IT Department has Better Things to Do

April 03, 2017 | Post by Michelle Beauchamp | 0 Comments

Imagine if you could cut down the number of tasks your IT team owns, enabling team members to prioritize and manage the most critical tasks to your business, without interruption.

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Self-Service Password Reset: Why Your Organization Needs It

March 09, 2017 | Post by Marc Bergman | 0 Comments

More and more companies are implementing a Self-Service Password Reset (SSPR) and unlock tool as part of their service desk offerings. This saves calls to the service desk, trims the time agents spend on the phone and reduces frustration for the end user.

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Multiple Time-saving Benefits of Live Chat

February 21, 2017 | Post by Chadrick Mack | 2 Comments

In today’s world, things move quickly and people are juggling numerous tasks on an increasingly tightened timeline and budget. To support the demand for heightened efficiency, more and more companies – regardless of industry – are moving toward a service desk model that enables end users to get the IT support they need in a timely manner.

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The Modern Service Management Equation: ITIL + Advanced Analytics = Continual Service Improvement

February 14, 2017 | Post by Sally Shane | 2 Comments

To gain a competitive edge, many companies have abandoned the old-school, IT-by-individual-technologies service desk model in favor of IT Infrastructure Library (ITIL) practices, which offer a more holistic and flexible way of providing service desk services to their employees.

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Rapidly Scale for Growth – Use a Managed Service Desk Provider

January 31, 2017 | Post by Jill Randolph | 0 Comments

Three key considerations to look for when evaluating a managed service desk provider

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Benefits of Providing Service Desk Choices

January 12, 2017 | Post by Matt Cormio | 0 Comments

Service desk support is not one-size-fits-all, and different users prefer different speeds and methods of support. Fortunately, with today’s technology, a number of customer contact options are available to help address the needs of your employees.

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3 Signs Your Help Desk Provider Is Serious About the Future

October 27, 2016 | Post by Chris Spann | 0 Comments

In today’s workplace, you need to provide multiple contact methods to satisfy your users’ varied preferences – and provide flexible pricing too. Here are three signs your service desk provider is serious about the workplace of today, and the future.

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