Service Desk

Self-Service Password Reset: Why Your Organization Needs It

March 09, 2017 | Post by Marc Bergman | 0 Comments

More and more companies are implementing a Self-Service Password Reset (SSPR) and unlock tool as part of their service desk offerings. This saves calls to the service desk, trims the time agents spend on the phone and reduces frustration for the end user.

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Multiple Time-saving Benefits of Live Chat

February 21, 2017 | Post by Chadrick Mack | 2 Comments

In today’s world, things move quickly and people are juggling numerous tasks on an increasingly tightened timeline and budget. To support the demand for heightened efficiency, more and more companies – regardless of industry – are moving toward a service desk model that enables end users to get the IT support they need in a timely manner.

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The Modern Service Management Equation: ITIL + Advanced Analytics = Continual Service Improvement

February 14, 2017 | Post by Sally Shane | 1 Comments

To gain a competitive edge, many companies have abandoned the old-school, IT-by-individual-technologies service desk model in favor of IT Infrastructure Library (ITIL) practices, which offer a more holistic and flexible way of providing service desk services to their employees.

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Rapidly Scale for Growth – Use a Managed Service Desk Provider

January 31, 2017 | Post by Jill Randolph | 0 Comments

Three key considerations to look for when evaluating a managed service desk provider

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Benefits of Providing Service Desk Choices

January 12, 2017 | Post by Matt Cormio | 0 Comments

Service desk support is not one-size-fits-all, and different users prefer different speeds and methods of support. Fortunately, with today’s technology, a number of customer contact options are available to help address the needs of your employees.

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3 Signs Your Help Desk Provider Is Serious About the Future

October 27, 2016 | Post by Chris Spann | 0 Comments

In today’s workplace, you need to provide multiple contact methods to satisfy your users’ varied preferences – and provide flexible pricing too. Here are three signs your service desk provider is serious about the workplace of today, and the future.

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What Midsize Companies Should Look for in a Managed Service Desk

August 12, 2016 | Post by Michelle Beauchamp | 2 Comments

Midsize companies are expected to offer world-class IT on a “midsize” budget. Now, enterprise-class end-user support is available for companies of any size.

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Physician Practices: Your Top 5 IT Problems — and How To Solve Them

August 05, 2016 | Post by Ken Jackowitz | 0 Comments

IT is revolutionizing the healthcare industry, but physician practices can still be stymied by IT basics. These tips can help solve the top IT issues.

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The Shrinking Service Desk and How Your Company Benefits

June 09, 2016 | Post by Sam Gross | 0 Comments

We’ve embraced self-service everywhere it makes sense, except not so aggressively in the tech industry that created these advancements, including digital service models.

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