Service Desk

IT Service Desk vs. IT Help Desk – What’s the Difference?

December 04, 2017 | Post by Michelle Beauchamp | 0 Comments

To the non-IT professional, the IT help desk is the team they contact when they need help with their work IT service or connection. However, depending on the level of support they receive, they might be contacting an IT service desk. Why does it matter for your company?

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Outsourced IT Support Generates Value for the Enterprise

November 09, 2017 | Post by Matt Cormio | 0 Comments

While outsourced IT support is often a necessity for small to medium-size businesses, large enterprises may overlook the value it represents. Learn why you might want to reconsider this option at the enterprise level.

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Outsourced IT Support – Putting Your People First

October 24, 2017 | Post by Michelle Beauchamp | 0 Comments

Many companies have considered outsourcing some business functions, primarily as a cost reduction or cost avoidance strategy. Your IT support is one business function that benefits your business by being outsourced. 

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What to Consider When Selecting an IT Help Desk Solution

September 12, 2017 | Post by Jill Randolph | 0 Comments

Not exactly a big business yet? You’ll be happy to know there are dedicated IT help desk options out there for SMEs. While it may be a bit harder to find help with comprehensive IT service desk management support options, once you do, keep these three tips in mind as you start to evaluate their services.

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Two Unstoppable Trends to Remember When Choosing an Enterprise IT Help Desk Solution

August 08, 2017 | Post by RJ Kush | 0 Comments

Enterprises have unique concerns when it comes to supporting their users. The stakes are higher. Even small inefficiencies can balloon into major disruptions that ripple company-wide.

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Three Questions to Ask When Moving to Outsourced IT Support

August 01, 2017 | Post by Matt Cormio | 0 Comments

Transitioning between two different IT structures can be a nerve-wracking time. The risks seem high, and stakeholders are never truly sure that the new process will work exactly as promised. Learn the major things to know before you start.

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Keep Your Competitive Edge with a Service Desk Provider Who Knows Retail

June 19, 2017 | Post by Tom Alvey | 0 Comments

Staying ahead of the competition is an absolute must, especially in retail. With brick-and-mortar shops downtrending and online stores uptrending, finding a way to differentiate your business is imperative.

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How to Save Your Business Some Benjamins by Outsourcing Your IT Service Desk

June 08, 2017 | Post by Jennifer Gibson | 0 Comments

Benjamins. Greenbacks. Clams. Moolah. Wherever or whomever you are, money plays a huge role in how you run your business. And whether it’s saving a few pennies on your morning cup of coffee, finding a good deal on company hardware or discovering a way to slash resourcing costs in your business, saving money is one of your biggest motivators to action

 

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How a Self-service Knowledge Base Empowers Today’s Workers

May 22, 2017 | Post by Kim Crean | 0 Comments

Self-service knowledge bases are the future of independent IT problem solving. Placing the power of resolving technical issues into the users’ hands reduces agent-assisted service desk tickets, lowers costs and streamlines the upgrading, migrating and moving processes.

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Going Digital: Is Your Midsized Business Ready?

May 01, 2017 | Post by Jodie Ohr | 0 Comments

“Digital” is a familiar term that means many things to many people. Organizations "go digital" when they embrace a new way of doing business that creates value out of the insight gained from all the data points generated by modern technologies such as mobile interfaces, cloud technologies and data analytics.

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