Compucom Named Leader in ISG’s The Future of Work Report

  • News
  • Analyst Recognition
Compucom Named Leader in ISG’s The Future of Work Report

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FORT MILL, SC, Feb. 24, 2022— As the definition of the workplace evolves, companies like Compucom, a leading managed services provider, redefine the employee work and technology experience.

According to Information Services Group (ISG), Compucom is a leader in the highly competitive managed service provider (MSP) space due to three key strengths:

  • Digital workplace solutions portfolio: Compucom’s family of products and services provides clients with best-in-class offerings, giving them flexibility to solve complex customer challenges.
  • Employee experience-focused services: Compucom’s employee tech support providing digital, remote, and onsite support was cited a key differentiator. Compucom leads the industry by combining both traditional service level agreements (SLAs) and experience indicators to measure experience level agreements (XLAs).
  • Strong device management services: Compucom offers strong device management services and helps deliver devices, peripherals, and device support across the United States and Canada by using its partnerships with vendors such as Apple, AT&T, Cisco, Dell and Intel.

As an industry leader, Compucom displayed a comprehensive product and service offering, a strong market presence and competitive position, per ISG’s research. Leaders also represent innovation and stability.

“This Leader recognition is a true testament to the skill and passion of our associates. Every day, they bring new ideas to our customers to enhance the overall user experience by anticipating issues while remaining flexible and agile to support their needs,” said Mick Slattery, Compucom CEO. “As we embark on this new year, the recognition reflects the progress we’ve made and the journey we are on toward solving our customers’ challenges today and tomorrow.”

ISG also named Compucom a Product Challenger in both the Managed DWS – Large Accounts and Managed Employee Experience Services. The report highlighted the company’s product and service portfolio, unmatched broad and deep range of capabilities, and its investment in growing their market presence and competitive strengths.

“Compucom has been a well-known and established player in end-user computing and digital workplace services space for many years,” said Mrinai Rai, lead analyst at ISG. “Its renewed focus on employee experience enablement leveraging its device-as-a-service, automation-led workplace support and experience-level indicators (XLIs) position it very strongly in the U.S. market.”

About ISG Provider Lens

Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.

###

Contact

Compucom - Gene King

Gene King • APR
Communications & Analyst Relations


Share:

Compucom Named Leader in ISG’s The Future of Work Report

  • News
  • Analyst Recognition

Share:

FORT MILL, SC, Feb. 24, 2022— As the definition of the workplace evolves, companies like Compucom, a leading managed services provider, redefine the employee work and technology experience.

According to Information Services Group (ISG), Compucom is a leader in the highly competitive managed service provider (MSP) space due to three key strengths:

  • Digital workplace solutions portfolio: Compucom’s family of products and services provides clients with best-in-class offerings, giving them flexibility to solve complex customer challenges.
  • Employee experience-focused services: Compucom’s employee tech support providing digital, remote, and onsite support was cited a key differentiator. Compucom leads the industry by combining both traditional service level agreements (SLAs) and experience indicators to measure experience level agreements (XLAs).
  • Strong device management services: Compucom offers strong device management services and helps deliver devices, peripherals, and device support across the United States and Canada by using its partnerships with vendors such as Apple, AT&T, Cisco, Dell and Intel.

As an industry leader, Compucom displayed a comprehensive product and service offering, a strong market presence and competitive position, per ISG’s research. Leaders also represent innovation and stability.

“This Leader recognition is a true testament to the skill and passion of our associates. Every day, they bring new ideas to our customers to enhance the overall user experience by anticipating issues while remaining flexible and agile to support their needs,” said Mick Slattery, Compucom CEO. “As we embark on this new year, the recognition reflects the progress we’ve made and the journey we are on toward solving our customers’ challenges today and tomorrow.”

ISG also named Compucom a Product Challenger in both the Managed DWS – Large Accounts and Managed Employee Experience Services. The report highlighted the company’s product and service portfolio, unmatched broad and deep range of capabilities, and its investment in growing their market presence and competitive strengths.

“Compucom has been a well-known and established player in end-user computing and digital workplace services space for many years,” said Mrinai Rai, lead analyst at ISG. “Its renewed focus on employee experience enablement leveraging its device-as-a-service, automation-led workplace support and experience-level indicators (XLIs) position it very strongly in the U.S. market.”

About ISG Provider Lens

Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.

###

Contact

Compucom - Gene King

Gene King • APR
Communications & Analyst Relations


Share:

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