Benefits of Digital Support Services

We help you meet your employees where they are. Our Digital Support services include Level 1 Service Desk and Level 2 Remote Resolution — offering flexible, around-the-clock omnichannel support. Helpful tech support, no waiting.

Interactions with technology play a key role in the modern workforce, especially when considering the goals of your digital transformation initiatives. If a technical glitch pops up, regardless of where an employee is working — be it their back patio, a branch office, or an airport lounge – they expect a rapid resolution and a prompt return to their workday.

Your workforce, like most, probably has a wide range of skill levels and support channel preferences – from those who struggle to update passwords and prefer a patient voice on the phone to the fiercely independent, technically inclined individuals who just want access to self-help knowledge or a quick chat or text exchange.

Support, consulting and a black man and woman in call center with headset and computer, help in customer service

We help you meet your employees where they are. Our Digital Support services include Level 1 Service Desk and Level 2 Remote Resolution — offering flexible, around-the-clock omnichannel support. Helpful tech support, no waiting.

Interactions with technology play a key role in the modern workforce, especially when considering the goals of your digital transformation initiatives. If a technical glitch pops up, regardless of where an employee is working — be it their back patio, a branch office, or an airport lounge – they expect a rapid resolution and a prompt return to their workday.

Your workforce, like most, probably has a wide range of skill levels and support channel preferences – from those who struggle to update passwords and prefer a patient voice on the phone to the fiercely independent, technically inclined individuals who just want access to self-help knowledge or a quick chat or text exchange.

Capabilities

Digital Support

24x7 Level 1 Service Desk and
Level 2 Remote Resolution

Multi-channel engagement
(voice, text, chat, web, email)

Anytime and anywhere
on-demand support

24x7 Level 1 Service Desk and Level 2 Remote Resolution

Multi-channel engagement (voice, text, chat, web, email)

Anytime and anywhere on-demand support

24x7 Level 1 Service Desk
and Level 2 Remote Resolution

Multi-channel engagement
(voice, text, chat, web, email)

Anytime and anywhere
on-demand support

Supporting Your Workforce and Digital Transformation Journey

Continuous improvement of your employees' interactions with our services underpins everything we do. For us, it's about exceeding our customers' expectations rather than just meeting them.

By using experience analytics based on telemetry, incidents, and user interactions and sentiment, combined with Artificial Intelligence, we continuously optimize our support quality, training, and workforce management — while ensuring our knowledge content is current and on-target for your workforce.

Our Digital Support Services consist of:

24x7 Level 1 Service Desk and Level 2 Remote Resolution
US, Canada, Mexico, and India delivery locations with multi-lingual support
Multi-channel engagement (voice, text, chat, web, email)
Anytime and anywhere on-demand support
Employee enablement and hybrid workforce support

Our digital engagement and automation platform with AI/ML-enabled self-help and self-service

We've been serving our customers for over 35 years, so we know it's not about us – it's about aligning with your goals. Sometimes, it's about optimizing resources and costs through a balance of automated AI-assisted help with real people on the other end of the line. No matter the desired outcomes, some ways we can help you include:

Proactive incident resolution
Reduced time to incident resolution
Reduced support costs and increased user efficiency
Improved end-user and, in turn, customer experience
Increased first contact resolution and reduced deskside dispatches
Increased adoption of self-help and self-service

Our customer-centric approach ensures our Digital Support Services align with your digital transformation goals while improving employee productivity and overall job satisfaction.