Employee & Technology Support


24 / 7 / 365


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Meeting the Needs of Today’s Digital Workplace

SHIFT FROM OFFICE-CENTRIC TO USER-CENTRIC
Agile. Flexible. Consistent. Your business’s digital workplace must have a consumer-like user experience, regardless of platform and location. For organizations with distributed workforces, Compucom offers technical resources that provide better business outcomes. Our IT support boosts collaboration, supports workforce mobility while also reducing costs.

Concierge-level Support

MINIMIZE DOWNTIME

Our personalized technology solutions include remote tools to resolve issues proactively. Support is available to local and remote employees via multiple channels. We offer automated self-help service, on-site Solution Cafés, retail store-based walk-up centers, on-site or dispatched technicians, and traditional 24/7 service desk support via phone, email, and chat.

"...ambitious but necessary overhaul..."

"Over the last fiscal year, IIROC completed the final phase of its infrastructure upgrade, vendor consolidation, and cloud computing transition program, an ambitious but necessary overhaul of their information technology that vastly increased our capabilities and reduced operating costs. As a result, IIROC was well prepared to move to a 100% work from home environment when that became necessary in mid-March 2020. Not only did employees seamlessly and securely continue their work from home, systems and people were ready for a massive increase in equity markets activity - activity that peaked in late March at twice the previous recorded highs."

- Chair of IIROC - Investment Industry Regulatory Organization of Canada -

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Let's begin building a better workplace.


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Minimize Work Interruptions with Our Solutions

Multi-Location
Support

OUR EXTENSIVE REACH MINIMIZES DOWNTIME AND HELPS DRIVES SUCCESSFUL BUSINESS OUTCOMES.

Endpoint Intelligence and Control

ELEVATE END-USER SUPPORT BY PREVENTING DEVICE ISSUES BEFORE THEY HAPPEN WITH REAL-TIME INSIGHTS AND ANALYTICS FOR DEVICE HEALTH.

Solution
Cafés

ON-DEMAND AND SCHEDULED ACCESS TO TECHNICAL SUPPORT IN A WALK-UP, CAFÉ-LIKE ATMOSPHERE.

Office Depot® Walk-In
Support Centers

ABILITY TO SCHEDULE TOP-NOTCH SUPPORT FOR YOUR BUSINESS IN OFFICE DEPOT LOCATIONS.

Employee Experience


What Should IT Leaders Focus On?


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Services

  • Service Desk
  • On-site Support
  • Dispatch-Based Support
  • Campus-Based Support
  • Enterprise Walk-In Support
  • Solution Café
  • Endpoint Intelligence and Control (EPIC)

Benefits

  • Round-the-clock tech support
  • Support via chat, web, text, or voice
  • 95% reach across the U.S. and Canada
  • Fast resolution of technical problems
  • Data collection and analysis for actionable insights

Always-on Support for Any Device or Location

PROVIDING A CONSUMER-LIKE EXPERIENCE TO END USERS
Whether working on-site or remotely, your employees should be focused on your business, not your technology. We keep organizations running smoothly with round-the-clock comprehensive technical support that keeps workers secure and productive.

Insights

  • Blog: 3 Biggest Benefits for Employers Who Choose Mac TodayBlog: 3 Biggest Benefits for Employers Who Choose Mac Today
    Enterprise organizations are increasingly offering employees a technology device choice. When you give your employees a choice in the devices, tools, and technology they use every day, you empower them to do their very best work. In the context of the global hybrid-workplace movement, more employers are looking to integrate Mac into their organizations.… Read more »
  • Whitepaper: 10 Ways to Empower Your Employees with AppleWhitepaper: 10 Ways to Empower Your Employees with Apple
    The shift to remote work has changed where, when, and how we do business. Read more »
  • Blog: The New Employee ExperienceBlog: The New Employee Experience
    Given the large shift in how employees work and where employees are working from, it is clear that the employee experience has been forever altered. Which means, the methods organizations use to measure employee experience need to be updated. The employee experience plays a key role in attracting and retaining top talent, so businesses should pay attention to the… Read more »