Employee & Technology Support


24 / 7 / 365


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Meeting the Needs of Today’s Digital Workplace

SHIFT FROM OFFICE-CENTRIC TO USER-CENTRIC
Agile. Flexible. Consistent. Your business’s digital workplace must have a consumer-like user experience, regardless of platform and location. For organizations with distributed workforces, Compucom offers technical resources that provide better business outcomes. Our IT support boosts collaboration, supports workforce mobility while also reducing costs.

Concierge-level Support

MINIMIZE DOWNTIME

Our personalized technology solutions include remote tools to resolve issues proactively. Support is available to local and remote employees via multiple channels. We offer automated self-help service, on-site Solution Cafés, retail store-based walk-up centers, on-site or dispatched technicians, and traditional 24/7 service desk support via phone, email, and chat.

"...ambitious but necessary overhaul..."

"Over the last fiscal year, IIROC completed the final phase of its infrastructure upgrade, vendor consolidation, and cloud computing transition program, an ambitious but necessary overhaul of their information technology that vastly increased our capabilities and reduced operating costs. As a result, IIROC was well prepared to move to a 100% work from home environment when that became necessary in mid-March 2020. Not only did employees seamlessly and securely continue their work from home, systems and people were ready for a massive increase in equity markets activity - activity that peaked in late March at twice the previous recorded highs."

- Chair of IIROC - Investment Industry Regulatory Organization of Canada -

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Let's begin building a better workplace.


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Minimize Work Interruptions with Our Solutions

Multi-Location
Support

OUR EXTENSIVE REACH MINIMIZES DOWNTIME AND HELPS DRIVES SUCCESSFUL BUSINESS OUTCOMES.

Endpoint Intelligence and Control

ELEVATE END-USER SUPPORT BY PREVENTING DEVICE ISSUES BEFORE THEY HAPPEN WITH REAL-TIME INSIGHTS AND ANALYTICS FOR DEVICE HEALTH.

Solution
Cafés

ON-DEMAND AND SCHEDULED ACCESS TO TECHNICAL SUPPORT IN A WALK-UP, CAFÉ-LIKE ATMOSPHERE.

Office Depot® Walk-In
Support Centers

ABILITY TO SCHEDULE TOP-NOTCH SUPPORT FOR YOUR BUSINESS IN OFFICE DEPOT LOCATIONS.

Employee Experience


What Should IT Leaders Focus On?


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Services

  • Service Desk
  • On-site Support
  • Dispatch-Based Support
  • Campus-Based Support
  • Enterprise Walk-In Support
  • Solution Café
  • Endpoint Intelligence and Control (EPIC)

Benefits

  • Round-the-clock tech support
  • Support via chat, web, text, or voice
  • 95% reach across the U.S. and Canada
  • Fast resolution of technical problems
  • Data collection and analysis for actionable insights

Always-on Support for Any Device or Location

PROVIDING A CONSUMER-LIKE EXPERIENCE TO END USERS
Whether working on-site or remotely, your employees should be focused on your business, not your technology. We keep organizations running smoothly with round-the-clock comprehensive technical support that keeps workers secure and productive.

Insights

  • White Paper: How CompuCom Sees The FutureWhite Paper: How CompuCom Sees The Future
    The pre-COVID work environment was well understood. Advancing technology powered constant transformation of business models and processes, but the way in which we worked remained mostly unchanged for decades. We had 9-5 work weeks, office towers, meetings, conference calls, business travel, and the occasional day of work from home. Post-COVID,… Read more »
  • Fast Facts: Elite Employee ExperienceFast Facts: Elite Employee Experience
    View or Download Fast Facts about how we provide end users with a ready-now experience 24/7/365—whenever and wherever they are working. Read more »
  • Blog: 3 Ways What We've Learned About Remote Work Will Change IT Support ForeverBlog: 3 Ways What We've Learned About Remote Work Will Change IT Support Forever
    Before 2020, there wasn't a massive amount of data available on remote work—with just a handful of studies showing it could be more productive. With the major pivot to working from home during the pandemic, we have much better information around remote work trends, like how age and personality type… Read more »