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Welcome to CompuCom!
We are excited to have you join our team. To help you get started, we have provided new hire onboarding information and instructions below. You will enter most of your required personal information directly into PeopleSoft, our Human Resources information management system, via our associate self-service module. Other required information will also be entered or viewed online, so internet access to complete your onboarding is required.
Access to some of these systems or information requires a CompuCom Active Directory System (ADS) network user ID and password which should be provided by your manager once you are on board. If you experience technical issues or need technical assistance, please contact the CompuCom Service Desk (CSD) at 888-557-4129 or in Dallas at 972-856-3011.
What to do before your first day (no CompuCom network access required):
What to do your first week at CompuCom (CompuCom network access required):
What to do your first month at CompuCom (CompuCom network access required):
Other important resources
Should you have any questions, please contact us.
7171 Forest Lane
Telephone: 972.856.4855 or Toll Free: 866.4EASYHR
All new hires should participate in our "Welcome to CompuCom" webinar their first week. Webinars are conducted each Thursday morning at 10:30 a.m. Central Time. Orientation sessions are not held on weeks with company holidays on Thursdays; please plan to attend the next Thursday's session.
To attend the webinar, you will need to access WebEx via the internet for the video portion and dial the toll-free conference call telephone number for the audio component.
If you have not previously participated in a WebEx webinar, please be sure to join the webinar approximately 10 minutes in advance to provide sufficient time to download the software.
Please follow the steps below to participate:
The New Manager Orientation webinar is offered once per month. Details about participation can be found on TheWIRE in the Managers Toolbox -> Develop and Train Associates -> New Manager Orientation.
To ensure that you receive your paycheck, complete the following forms:
NOTE: You must use your network/ADS user id and password to access the following online forms:
Hourly associates are paid on a bi-weekly basis, one week in arrears. Salaried associates are paid current.
Direct deposit enrollments are effective after your second paycheck. The paycheck immediately after your direct deposit enrollment will be a "live" check and will be mailed to virtual associates (associates who telecommute or are located at a client site) or delivered to a CompuCom facility for those working at a CompuCom office location.
Pay advices are available online via the TheWIRE -> Associate Services -> Payroll -> My Money -> Paystub. NOTE: Payroll cannot accommodate requests to print online pay advices.
Click here to use the Phone Number Self-Management Tool, located on TheWIRE, and provide your business contact phone numbers.
Providing the information via this tool will update PeopleSoft, Microsoft Outlook and the information supplied to the Global Address List (GAL).
NOTE: Due to privacy issues, home phone numbers are only displayed in the PeopleSoft system; therefore all associates should login to PeopleSoft to update the home phone data.
Being a part of the team means you have the opportunity to enroll in benefits. CompuCom wants you to have peace of mind, knowing that you are protected by great benefits.
As a new CompuCom associate, you must enroll within 31 days of your hire date. If you do not enroll during this period, you will only be enrolled in Basic Life, Basic AD&D, and Basic LTD. Direct Temporary associates are NOT eligible for benefits.
After you enroll you may not drop, change, or enroll in benefits again until the next annual open enrollment period, unless you have a qualified status change or are eligible for special enrollment rights. Annual enrollment takes place each fall for benefits effective in January.
Once the insurance companies receive your enrollment data, it usually takes them five business days to setup your account, then two weeks to send your ID cards.
If you have an immediate need for medical, dental, or vision services during the enrollment process, you may need to pay out-of-pocket for the service, according to the plan provisions. Once you receive your insurance card, you can submit a claim for reimbursement.
Before you begin your benefits enrollment, be sure you have:
Ready to Enroll? Contact easyHR at 866-432-7947 to speak with a licensed benefit counselor to complete your benefits enrollment via telephone.
As each associate's benefits needs are different, enrollment calls will vary in length. Some associates may have very few questions, while others may be interested in learning the details of all plans. The average call will last about 20 minutes per associate. Benefit counselors will be available to assist new hires Monday-Friday, 8:00 a.m. - 7:00 p.m. Central time.
Please be sure to have your dependent and beneficiary information, including name, date of birth, Social Security number and home address, readily available when you place your benefits enrollment call.
For information regarding how to access TheHUB, refer to TheHUB Support Information page on TheWIRE.
Core Compliance Curriculum
All associates are required to complete HR-related online training courses accessible through TheHUB on an annual basis. The training is assigned based on your location and your role in the company as an associate or manager.
To access your required training:
Industry Standard Certification
All associates in a job title which begins with Desktop Support, Networking, and/or Systems Integration are required to obtain the industry standard CompTIA A+ Certification* within 90-days of hire. Training material is available in TheHUB to assist associates in gaining the minimal knowledge necessary to sit for the exams. Once the prerequisite training courses are complete, associates may submit a voucher request by searching the catalog for the exam vouchers by the exam number.
Reporting Certifications and Closing Exam Voucher Requests
If you already hold the required industry standard or any other certifications, update the information in Clarify/ClearVision and email (TM-099-Service Delivery Certifications) or fax (1-866-246-3678) a copy of the certifications to Service Delivery Team for entry into ClearVision. When providing proof of certification, use the certification transcripts available from the exam provider and/or exam vendor. NOTE: If you achieve a certification after taking one and/or multiple exams, you must enter the information into Clarify/ClearVision and provide the certification transcript(s) to the Service Delivery Certifications team. TheHUB team does not update Clarify/ClearVision and a score report does not accurately reflect certification.
Associates may have two exam vouchers open at a time. The voucher requests are submitted through TheHUB by searching the catalog by the exam number and submitting the voucher request for approval from TheHUB team (you must complete any/all listed pre-requisite courses shown on the exam description page before the system will allow you to submit the voucher request). Do not submit a voucher request until you are ready to schedule and sit for the exam. Associates are responsible for contacting the vendor, using the contact information in the approval notification to schedule the exam date and time.
All exam vouchers issued to associates must be closed out by the associate whether the associate passes or fails an exam. Vouchers must be closed out in the same calendar month in which they are requested. To close a voucher request, fax (972.856.0125) or email (TM-099-TheHUB) a copy of the exam score report to TheHUB team. Once received, TheHUB team will update the completion status of the exam in your training profile. If you allow a voucher to expire before completing the exam send a notification to TM-099-TheHUB indicating that you did not complete the exam before the voucher expired. The team will update your records indicating that the voucher expired. NOTE: All vouchers are charged to the associate’s cost center. If you fail an exam or allow a voucher to expire, your manager may require that you reimburse the cost center for the voucher expense. Once you receive an exam voucher, it cannot be returned to TheHUB team.
TheHUB team will run monthly compliance reports on required training at the beginning of each month and provide the reports to Human Resource Consultants (HRCs) and the Executive team for review. Make sure your name is not on "the list" by completing your required training. NOTE: The HRCs will share and review the reports with the managers.
The Service Delivery Certifications team will run monthly reports on certifications at the beginning of each month and provide the reports to the Executive team for review. Managers may view certification details by logging in to ClearVision. NOTE: Visit TheWIRE for ClearVision Procedures by topic.
*Certain departments within CompuCom require additional training courses.
*The industry standard CompTIA A+ certification requirement may be satisfied by the completion of one of the following certifications with prior written approval by your Manager and HR Generalist: CompTIA Network+, Server+, PDI+, Security+ or Project+.