The Shrinking Service Desk and How Your Company Benefits
We’ve embraced self-service everywhere it makes sense, except not so aggressively in the tech industry that created these advancements, including digital service models.
Selling Product as a Service
As a result of the shift in how software and hardware are being used, IT must adapt its expertise to help solve challenges by offering a business-outcome approach.
Deciding Which End-User Devices to Support
Choosing which end-user devices to support among the profusion of smartphones, laptops and tablets available means that IT has to be creative in balancing the needs of end users and the requirements of the organization. Asking fundamental questions and whiteboarding end-user preferences is a helpful step in the process.
How the Modern Data Center Will Transform IT’s Role
New cloud technologies give IT the ability to enable and drive business strategy instead of only being a “keep the lights on" operations center.
Outcome Engineering: Changing the Way Technology is Sold
In the “as-a-service” economy, customers demand that products/services be mapped to specific business outcomes. For customers it’s not about features, but about how technology can increase profits, lower costs and reduce risk.
Robotics Process Automation: Take Out Costs or Empower the Workforce?
Technology such as Robotics Process Automation is a powerful conduit to enhance the end-user experience, rather than simply reduce costs.