With hybrid work becoming the norm and workplaces more complex, good technology plays an even more significant role in employee productivity. At Compucom, we would add that so does accurately measuring, analyzing, and managing technology’s impact on employee effectiveness and satisfaction.
Off the top of your head, which corporations do you consider disruptors? Uber, Tesla, Domino’s Pizza, and Netflix? These are just some of the biggest, and it’s no coincidence that each of these market giants counts digital transformation as a prime factor in their dominance.
As we conclude this blog series on Digital Employee Experience (DEX) and Digital Experience Management (XM), we’ll look at how to measure experience in order to discover areas for improvement to overall employee sentiment across an organization.
Previously, we introduced the four dimensions of Digital Experience Management (XM) that Compucom has identified and how effective management through data gathering and analytics can help to create the ideal hybrid workplace for your employees.
In our previous blog, we introduced the four dimensions of Digital Experience Management (XM) that Compucom has identified and how effective management through data gathering and analytics can help to create the ideal hybrid workplace for your employees.
No matter where we go or what we do, in the real world or online, the anticipation and expectation of a good experience are what draw us. Every day, with the swipe of a finger, access to all the world’s knowledge and the experiences of others drive our decision-making, thoughts, and actions in both our work and personal lives.
Your IT infrastructure has never been more critical to your company’s success. Combining the right hardware, software, people, and processes for an infrastructure that enables communication, creates efficiencies, protects data, and optimizes the user experience is a tall order, often falling to an already overburdened IT department.
Hybrid and remote work models are not going away. While there’s been a push to return to the office this year, and the average city office occupancy rates are over 50% for the first time since the pandemic, the Wall Street Journal reports those numbers have now stalled.
In April, China once again conducted military exercises off the coast of Taiwan, causing Asia-Pacific tensions to move up the list of potential geopolitical supply chain issues to keep an eye on.
Customer Experience (CX) is a hot topic issue, and rightly so. But are you taking care of your “first customers,” your employees, with the same care, commitment, and focus you give to your customers?
