Companies Reimagine the Employee Experience with Managed Services

  • Modern Device Management
  • DaaS
Companies Reimagine the Employee Experience with Managed Services

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Compucom Editorial Team

Cristina Sacchi

For companies across industries, worker expectations have grown exponentially. Many who enjoy the flexibility of remote and hybrid work expect seamless technology and tools. Meanwhile, their peers in-office also expect efficient technology, processes, and support.  

The Challenges

The Solution

The good news is that managed services can simplify hardware refreshes and remote monitoring, taking some of the burden off IT. 

Compucom’s Modern Endpoint Management for the Modern Age helps companies shift from an office-centric approach to a work-from-anywhere model. It’s a concierge-style single source for provisioning, device management, and operational support.  Baldwin went on to say:

Sustainability Savings

The journey to net zero is also furthered when rolling out gas-powered, CO2-emitting service vehicles for service becomes less necessary. What’s more, companies can also save energy with optimized power state management, turning devices on and off remotely to match usage patterns, reducing unneeded energy consumption and lowering utility costs.  

Compucom’s Device as-a-Service component includes flexible equipment leasing, “zero touch” remote device configuration, and convenient repair, refurbishment, and IT Asset Disposition services.Companies that have embraced the solution have: 

  • Reduced support needs by up to 40%
  • Lowered maintenance costs
  • Improved staff productivity  
  • Streamlined employee onboarding by reducing device setup time by up to 90%
  • Created a better overall user experience  

One large financial company that ultimately approached Compucom for help heard from employees that log-in start-up times were taking 20-30 minutes each morning. 

“That’s a huge productivity loss for employees and the organization,” Baldwin says. “We’re at a place now where folks are not going to put up with that.”  

Compucom put analytics tools in place for the financial company to collect data to evaluate start-up times. They found the delayed start-up claims were true. Highly skilled employees were experiencing some of the largest productivity losses. 

Because of the analysis, the company implemented a holistic solution that included adjusting scripts and replacing aged-out equipment. The solution ultimately drastically improved start-up times and resulted in enhanced employee productivity.  

The Bottom Line

In today’s distributed workplace, where employees have more choice than ever when it comes to employers, it’s clear that a seamless experience with technology is no longer a nice to have—it’s mission critical. 

Companies that want to retain staff and ultimately provide the best possible service to customers will benefit from a managed service like Compucom’s Modern Endpoint Management for the Modern Age.


Share:

Companies Reimagine the Employee Experience with Managed Services

  • Modern Device Management
  • DaaS

Share:

Compucom Editorial Team

Cristina Sacchi

For companies across industries, worker expectations have grown exponentially. Many who enjoy the flexibility of remote and hybrid work expect seamless technology and tools. Meanwhile, their peers in-office also expect efficient technology, processes, and support.  

The Challenges

The Solution

The good news is that managed services can simplify hardware refreshes and remote monitoring, taking some of the burden off IT. 

Compucom’s Modern Endpoint Management for the Modern Age helps companies shift from an office-centric approach to a work-from-anywhere model. It’s a concierge-style single source for provisioning, device management, and operational support.  Baldwin went on to say:

Sustainability Savings

The journey to net zero is also furthered when rolling out gas-powered, CO2-emitting service vehicles for service becomes less necessary. What’s more, companies can also save energy with optimized power state management, turning devices on and off remotely to match usage patterns, reducing unneeded energy consumption and lowering utility costs.  

Compucom’s Device as-a-Service component includes flexible equipment leasing, “zero touch” remote device configuration, and convenient repair, refurbishment, and IT Asset Disposition services.Companies that have embraced the solution have: 

  • Reduced support needs by up to 40%
  • Lowered maintenance costs
  • Improved staff productivity  
  • Streamlined employee onboarding by reducing device setup time by up to 90%
  • Created a better overall user experience  

One large financial company that ultimately approached Compucom for help heard from employees that log-in start-up times were taking 20-30 minutes each morning. 

“That’s a huge productivity loss for employees and the organization,” Baldwin says. “We’re at a place now where folks are not going to put up with that.”  

Compucom put analytics tools in place for the financial company to collect data to evaluate start-up times. They found the delayed start-up claims were true. Highly skilled employees were experiencing some of the largest productivity losses. 

Because of the analysis, the company implemented a holistic solution that included adjusting scripts and replacing aged-out equipment. The solution ultimately drastically improved start-up times and resulted in enhanced employee productivity.  

The Bottom Line

In today’s distributed workplace, where employees have more choice than ever when it comes to employers, it’s clear that a seamless experience with technology is no longer a nice to have—it’s mission critical. 

Companies that want to retain staff and ultimately provide the best possible service to customers will benefit from a managed service like Compucom’s Modern Endpoint Management for the Modern Age.


Share:

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