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Real-World AIOps:
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Experience Management Resources

Experience Management Resources



Featured image for “The Clock is Ticking for Windows 10 — Plan for Windows 11”
  • Device Lifecycle Services
  • DEX

The Clock is Ticking for Windows 10 — Plan for Windows 11

“The clock is ticking” might seem like an obnoxious blog post title when we’re talking about a migration deadline just…
READ MORE
READ MORE
Featured image for “Driving Enhanced Productivity and Employee Satisfaction with Discovery Insights”
  • Managed Services and IT Support
  • DEX

Driving Enhanced Productivity and Employee Satisfaction with Discovery Insights

Our advanced Experience Management, as part of our Full Lifecycle Observability framework, and proactive maintenance can dramatically enhance productivity and…
READ MORE
READ MORE
Featured image for “Increase Workforce Productivity with Data-Driven Device Allocation”
  • Modern Device Management
  • DEX

Increase Workforce Productivity with Data-Driven Device Allocation

Smart device management can have a significant impact. Leveraging telemetry, implementing performance-based refresh strategies, and optimizing device management can help…
READ MORE
READ MORE
Featured image for “Digital Transformation and the Rising Expectations of Patients as Consumers”
  • Infrastructure and Cloud Services
  • Advanced Technology

Digital Transformation and the Rising Expectations of Patients as Consumers

Amidst the turbulence of recent years, patients have observed how healthcare, a former laggard in providing fast, convenient, digitally enabled…
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Featured image for “Protect Healthcare Data Without Sacrificing Device Usability”
  • Device Lifecycle Services
  • Cybersecurity

Protect Healthcare Data Without Sacrificing Device Usability

The increased pace of digital transformation in healthcare over the past few years, with improvements such as patient record access…
READ MORE
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Featured image for “Optimizing Healthcare IT Infrastructure with AI”
  • Infrastructure and Cloud Services
  • Advanced Technology

Optimizing Healthcare IT Infrastructure with AI

Healthcare organizations are up against it. They must deliver high-quality patient care, ensure compliance with regulations, manage complex IT infrastructures,…
READ MORE
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Featured image for “The Benefits of 5G to Healthcare”
  • Technology Sourcing Services
  • 5G

The Benefits of 5G to Healthcare

Healthcare urgently needs reliable, secure, and consistent connectivity. Disparities in rural versus suburban care, surging rates of chronic illness, and…
READ MORE
READ MORE
Featured image for “Transforming Operations: Harnessing the Power of AIOps and Digital Experience Management”
  • Infrastructure and Cloud Services
  • Advanced Technology

Transforming Operations: Harnessing the Power of AIOps and Digital Experience Management

Digital technologies such as cloud computing, big data, artificial intelligence (AI), and the Internet of Things (IoT) have unleashed enticing…
READ MORE
READ MORE
Featured image for “Retail Trends 2024: Delivering for The Zero Consumer”
  • Infrastructure and Cloud Services
  • Advanced Technology

Retail Trends 2024: Delivering for The Zero Consumer

Are you a “zero consumer”? A rising global phenomenon, these consumers have zero boundaries (drifting between online and in-store), zero…
READ MORE
READ MORE
Featured image for “Retail Trends 2024: Let’s Get Phygital”
  • Infrastructure and Cloud Services
  • Advanced Technology

Retail Trends 2024: Let’s Get Phygital

Surprisingly, Olivia Newton-John’s lyric, “Let’s get physical,” was not actually about working out, but her aerobics-themed video helped make the…
READ MORE
READ MORE
Featured image for “Apple in the Workplace: A Partner Perspective”
  • Managed Services and IT Support
  • Apple

Apple in the Workplace: A Partner Perspective

For some time now, Apple has been making inroads into enterprise organizations. In fact, the use of Apple devices in…
READ MORE
READ MORE
Featured image for “Sale or No Sale: 9 Benefits MSPs Bring to Retail CX”
  • Infrastructure and Cloud Services
  • Advanced Technology

Sale or No Sale: 9 Benefits MSPs Bring to Retail CX

Remember the last time you called your electric company, filed an insurance claim, or bought something online? Maybe you took…
READ MORE
READ MORE
Featured image for “Desktop as a Service: Freedom and Flexibility for Your Workforce”
  • Modern Device Management
  • DaaS

Desktop as a Service: Freedom and Flexibility for Your Workforce

Optimizing technology for your hybrid workforce is like transforming from a caterpillar to a butterfly. Progressing to modern workplace technology…
READ MORE
READ MORE
Featured image for “Effective DEX Prioritizes Users”
  • Managed Services and IT Support
  • DEX

Effective DEX Prioritizes Users

Good Digital Employee Experience (DEX) is more than a “nice to have” that will help retain and attract talent; it…
READ MORE
READ MORE
Featured image for “5 Ways Endpoint Analytics Enhance Employee Experience”
  • Managed Services and IT Support
  • CX

5 Ways Endpoint Analytics Enhance Employee Experience

With hybrid work becoming the norm and workplaces more complex, good technology plays an even more significant role in employee…
READ MORE
READ MORE
Featured image for “Measuring and Improving DEX with Digital Experience Management”
  • Managed Services and IT Support
  • DEX

Measuring and Improving DEX with Digital Experience Management

As we conclude this blog series on Digital Employee Experience (DEX) and Digital Experience Management (XM), we’ll look at how…
READ MORE
READ MORE
Featured image for “Digital Employee Experience: The Role of Support”
  • Managed Services and IT Support
  • DEX

Digital Employee Experience: The Role of Support

Previously, we introduced the four dimensions of Digital Experience Management (XM) that Compucom has identified and how effective management through…
READ MORE
READ MORE
Featured image for “Digital Employee Experience: The Role of Technology”
  • Managed Services and IT Support
  • DEX

Digital Employee Experience: The Role of Technology

In our previous blog, we introduced the four dimensions of Digital Experience Management (XM) that Compucom has identified and how…
READ MORE
READ MORE
Featured image for “Digital Experience Management: What it is, Why it Matters”
  • Managed Services and IT Support
  • DEX

Digital Experience Management: What it is, Why it Matters

No matter where we go or what we do, in the real world or online, the anticipation and expectation of…
READ MORE
READ MORE
Featured image for “Unified Endpoint Management and Why it Matters for the Enterprise”
  • Device Lifecycle Services
  • Experience Management

Unified Endpoint Management and Why it Matters for the Enterprise

Hybrid and remote work models are not going away. While there’s been a push to return to the office this…
READ MORE
READ MORE
Featured image for “EX, Technology, and the Watermelon Effect”
  • Managed Services and IT Support
  • CX

EX, Technology, and the Watermelon Effect

Customer Experience (CX) is a hot topic issue, and rightly so. But are you taking care of your “first customers,”…
READ MORE
READ MORE
Featured image for “The 4 Keys to Remote Worker Productivity”
  • Infrastructure and Cloud Services
  • Advanced Technology

The 4 Keys to Remote Worker Productivity

Understanding and Optimizing the Remote Work Experience for Your Employees How Did We Get Here? A few years ago, having…
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Featured image for “Save Money and More with Device as a Service”
  • Device Lifecycle Services
  • DaaS

Save Money and More with Device as a Service

To say the last few years have taught business leaders to expect the unexpected is an understatement.…
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Featured image for “Understanding Healthcare Providers’ Biggest IT Concerns”
  • Managed Services and IT Support
  • DEX

Understanding Healthcare Providers’ Biggest IT Concerns

As managed service providers (MSPs), we know how hospitals and healthcare providers can save money and improve service by outsourcing…
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Featured image for “3 Ways Technology Can Ease Pressure on Healthcare Workers”
  • Managed Services and IT Support
  • DaaS

3 Ways Technology Can Ease Pressure on Healthcare Workers

With the urgency of current healthcare worker shortages, strategies for attracting and retaining top talent are front of mind for…
READ MORE
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Featured image for “A Reliable MSP: The Remedy Healthcare Providers Need”
  • Infrastructure and Cloud Services
  • Advanced Technology

A Reliable MSP: The Remedy Healthcare Providers Need

With tough times in healthcare expected to continue, a Managed Service Provider (MSP), can be your greatest ally for improving…
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READ MORE
Featured image for “Hot Topics from CIO’s FutureIT Dallas Conference”
  • Managed Services and IT Support
  • DEX

Hot Topics from CIO’s FutureIT Dallas Conference

This year’s FutureIT in Dallas on March 29 was an immersive one-day event for CIOs and other technology leaders focused…
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READ MORE
Featured image for “Experience, Technology, Support”
  • Digital Support Services
  • DEX

Experience, Technology, Support

Just like when well-meaning sweethearts fall short of understanding what their partner needs to “feel the love,” your enterprise could…
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READ MORE
Featured image for “6 Do and Don’ts to Show More IT Appreciation”
  • Managed Services and IT Support
  • DEX

6 Do and Don’ts to Show More IT Appreciation

With IT so much more in the spotlight the past couple of years, tech pros say they are feeling the…
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READ MORE
Featured image for “Poor Technology Experiences Have Serious Consequences”
  • Managed Services and IT Support
  • CX

Poor Technology Experiences Have Serious Consequences

Bad tech is just bad business. Like a slow drip that erodes a mountain, frequent but annoying tech snags eventually…
READ MORE
READ MORE
Featured image for “NRF 2023: 4 Takeaways from Retail’s Biggest Show”
  • Managed Services and IT Support
  • CX

NRF 2023: 4 Takeaways from Retail’s Biggest Show

The National Retail Federation’s annual convention drew its largest crowd in recent years, with thousands of retail executives flocking to…
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Featured image for “In the Battle for Talent, Better Tech Wins”
  • Modern Device Management
  • DEX

In the Battle for Talent, Better Tech Wins

In the battle for talent in the hybrid workplace there is one thing that can set your company apart –…
READ MORE
READ MORE
Featured image for “Remote Work is Here to Stay”
  • Managed Services and IT Support
  • DEX

Remote Work is Here to Stay

We’ve moved past the idea of remote work as a temporary solution to work during the pandemic. Now most of…
READ MORE
READ MORE
Featured image for “Hybrid Employees Spend a Shocking Amount on Tech for Work”
  • Modern Device Management
  • DEX

Hybrid Employees Spend a Shocking Amount on Tech for Work

To compensate for frustrating tech problems, our recent survey revealed the average enterprise worker is personally spending hundreds on technology…
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READ MORE
Featured image for “The 3 Biggest Retail Modernization Myths, Debunked and Explained”
  • Managed Services and IT Support
  • CX

The 3 Biggest Retail Modernization Myths, Debunked and Explained

The retail revolution was well underway before the pandemic threw us all a curve ball. Technology changed the way consumers…
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READ MORE
Featured image for “Click & Collect is Here to Stay: Retailers Embrace Automated Tech”
  • Managed Services and IT Support
  • CX

Click & Collect is Here to Stay: Retailers Embrace Automated Tech

Automation is changing the in-store experience for the better, and some tech firms predict it will be an $8.4 billion…
READ MORE
READ MORE
Featured image for “4 Digital Workplace Tech Snags Frustrating Your Employees”
  • Managed Services and IT Support
  • DEX

4 Digital Workplace Tech Snags Frustrating Your Employees

While companies continue to offer popular remote and hybrid work models, poor technology could be chipping away at the employee…
READ MORE
READ MORE
Featured image for “Better Tech, Happier Teams”
  • Managed Services and IT Support
  • DEX

Better Tech, Happier Teams

It was a long time coming, but well worth the wait: our first Advisor Day at Compucom since the pandemic!…
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Featured image for “Employees Want Convenient Technology Experiences”
  • Managed Services and IT Support
  • DEX

Employees Want Convenient Technology Experiences

Imagine the ease of selecting a new work laptop from an app on your phone instead of a clunky technology…
READ MORE
READ MORE
Featured image for “4 Key Areas for a Better Hybrid Employee Experience”
  • Managed Services and IT Support
  • Cybersecurity

4 Key Areas for a Better Hybrid Employee Experience

Happy and engaged employees make for happy customers. Anecdotally we know this, but the research makes it clear too: improving…
READ MORE
READ MORE
Featured image for “What the “Watermelon Effect” Tells Us About Experience Management”
  • Managed Services and IT Support
  • DEX

What the “Watermelon Effect” Tells Us About Experience Management

To understand why measuring and managing experience is so important, look to the watermelon. Smooth, bright green, and gleaming on…
READ MORE
READ MORE
Featured image for “Communication is Key in Ongoing Supply Chain Crisis”
  • Technology Sourcing Services
  • DEX

Communication is Key in Ongoing Supply Chain Crisis

The “global supply chain” wasn’t always a household phrase. Then the pandemic hit. Whether it is a scarcity of baby…
READ MORE
READ MORE
Featured image for “How Rugged Devices are Transforming Frontline Industries”
  • Modern Device Management
  • CX

How Rugged Devices are Transforming Frontline Industries

The workplace is changing, but the need for productivity is constant. Device flexibility, workplace adaptability, and durable tech solutions are…
READ MORE
READ MORE
Featured image for “Hybrid Work Models Are the Clear Winner for 2022”
  • Digital Support Services
  • DEX

Hybrid Work Models Are the Clear Winner for 2022

Work from home? Back to the office? Somewhere in between? At this point, we know there’s no one-size-fits all solution…
READ MORE
READ MORE
Featured image for “The New Employee Experience”
  • Managed Services and IT Support
  • Experience Management

The New Employee Experience

Given the large shift in how employees work and where employees are working from, it is clear that the employee…
READ MORE
READ MORE
Featured image for “3 Employee Experience Factors IT Leaders Should Focus On”
  • Managed Services and IT Support
  • DEX

3 Employee Experience Factors IT Leaders Should Focus On

In today’s competitive hiring market, the right benefits go a long way in attracting top talent. But the business to…
READ MORE
READ MORE
Featured image for “The Clock is Ticking for Windows 10 — Plan for Windows 11”
  • Device Lifecycle Services
  • DEX

The Clock is Ticking for Windows 10 — Plan for Windows 11

“The clock is ticking” might seem like an obnoxious blog post title when we’re talking about a migration deadline just…
READ MORE
READ MORE
Featured image for “Driving Enhanced Productivity and Employee Satisfaction with Discovery Insights”
  • Managed Services and IT Support
  • DEX

Driving Enhanced Productivity and Employee Satisfaction with Discovery Insights

Our advanced Experience Management, as part of our Full Lifecycle Observability framework, and proactive maintenance can dramatically enhance productivity and…
READ MORE
READ MORE
Featured image for “Increase Workforce Productivity with Data-Driven Device Allocation”
  • Modern Device Management
  • DEX

Increase Workforce Productivity with Data-Driven Device Allocation

Smart device management can have a significant impact. Leveraging telemetry, implementing performance-based refresh strategies, and optimizing device management can help…
READ MORE
READ MORE
Featured image for “Digital Transformation and the Rising Expectations of Patients as Consumers”
  • Infrastructure and Cloud Services
  • Advanced Technology

Digital Transformation and the Rising Expectations of Patients as Consumers

Amidst the turbulence of recent years, patients have observed how healthcare, a former laggard in providing fast, convenient, digitally enabled…
READ MORE
READ MORE
Featured image for “Protect Healthcare Data Without Sacrificing Device Usability”
  • Device Lifecycle Services
  • Cybersecurity

Protect Healthcare Data Without Sacrificing Device Usability

The increased pace of digital transformation in healthcare over the past few years, with improvements such as patient record access…
READ MORE
READ MORE
Featured image for “Optimizing Healthcare IT Infrastructure with AI”
  • Infrastructure and Cloud Services
  • Advanced Technology

Optimizing Healthcare IT Infrastructure with AI

Healthcare organizations are up against it. They must deliver high-quality patient care, ensure compliance with regulations, manage complex IT infrastructures,…
READ MORE
READ MORE
Featured image for “The Benefits of 5G to Healthcare”
  • Technology Sourcing Services
  • 5G

The Benefits of 5G to Healthcare

Healthcare urgently needs reliable, secure, and consistent connectivity. Disparities in rural versus suburban care, surging rates of chronic illness, and…
READ MORE
READ MORE
Featured image for “Transforming Operations: Harnessing the Power of AIOps and Digital Experience Management”
  • Infrastructure and Cloud Services
  • Advanced Technology

Transforming Operations: Harnessing the Power of AIOps and Digital Experience Management

Digital technologies such as cloud computing, big data, artificial intelligence (AI), and the Internet of Things (IoT) have unleashed enticing…
READ MORE
READ MORE
Featured image for “Retail Trends 2024: Delivering for The Zero Consumer”
  • Infrastructure and Cloud Services
  • Advanced Technology

Retail Trends 2024: Delivering for The Zero Consumer

Are you a “zero consumer”? A rising global phenomenon, these consumers have zero boundaries (drifting between online and in-store), zero…
READ MORE
READ MORE
Featured image for “Retail Trends 2024: Let’s Get Phygital”
  • Infrastructure and Cloud Services
  • Advanced Technology

Retail Trends 2024: Let’s Get Phygital

Surprisingly, Olivia Newton-John’s lyric, “Let’s get physical,” was not actually about working out, but her aerobics-themed video helped make the…
READ MORE
READ MORE
Featured image for “Apple in the Workplace: A Partner Perspective”
  • Managed Services and IT Support
  • Apple

Apple in the Workplace: A Partner Perspective

For some time now, Apple has been making inroads into enterprise organizations. In fact, the use of Apple devices in…
READ MORE
READ MORE
Featured image for “Sale or No Sale: 9 Benefits MSPs Bring to Retail CX”
  • Infrastructure and Cloud Services
  • Advanced Technology

Sale or No Sale: 9 Benefits MSPs Bring to Retail CX

Remember the last time you called your electric company, filed an insurance claim, or bought something online? Maybe you took…
READ MORE
READ MORE
Featured image for “Desktop as a Service: Freedom and Flexibility for Your Workforce”
  • Modern Device Management
  • DaaS

Desktop as a Service: Freedom and Flexibility for Your Workforce

Optimizing technology for your hybrid workforce is like transforming from a caterpillar to a butterfly. Progressing to modern workplace technology…
READ MORE
READ MORE
Featured image for “Effective DEX Prioritizes Users”
  • Managed Services and IT Support
  • DEX

Effective DEX Prioritizes Users

Good Digital Employee Experience (DEX) is more than a “nice to have” that will help retain and attract talent; it…
READ MORE
READ MORE
Featured image for “5 Ways Endpoint Analytics Enhance Employee Experience”
  • Managed Services and IT Support
  • CX

5 Ways Endpoint Analytics Enhance Employee Experience

With hybrid work becoming the norm and workplaces more complex, good technology plays an even more significant role in employee…
READ MORE
READ MORE
Featured image for “Measuring and Improving DEX with Digital Experience Management”
  • Managed Services and IT Support
  • DEX

Measuring and Improving DEX with Digital Experience Management

As we conclude this blog series on Digital Employee Experience (DEX) and Digital Experience Management (XM), we’ll look at how…
READ MORE
READ MORE
Featured image for “Digital Employee Experience: The Role of Support”
  • Managed Services and IT Support
  • DEX

Digital Employee Experience: The Role of Support

Previously, we introduced the four dimensions of Digital Experience Management (XM) that Compucom has identified and how effective management through…
READ MORE
READ MORE
Featured image for “Digital Employee Experience: The Role of Technology”
  • Managed Services and IT Support
  • DEX

Digital Employee Experience: The Role of Technology

In our previous blog, we introduced the four dimensions of Digital Experience Management (XM) that Compucom has identified and how…
READ MORE
READ MORE
Featured image for “Digital Experience Management: What it is, Why it Matters”
  • Managed Services and IT Support
  • DEX

Digital Experience Management: What it is, Why it Matters

No matter where we go or what we do, in the real world or online, the anticipation and expectation of…
READ MORE
READ MORE
Featured image for “Unified Endpoint Management and Why it Matters for the Enterprise”
  • Device Lifecycle Services
  • Experience Management

Unified Endpoint Management and Why it Matters for the Enterprise

Hybrid and remote work models are not going away. While there’s been a push to return to the office this…
READ MORE
READ MORE
Featured image for “EX, Technology, and the Watermelon Effect”
  • Managed Services and IT Support
  • CX

EX, Technology, and the Watermelon Effect

Customer Experience (CX) is a hot topic issue, and rightly so. But are you taking care of your “first customers,”…
READ MORE
READ MORE
Featured image for “The 4 Keys to Remote Worker Productivity”
  • Infrastructure and Cloud Services
  • Advanced Technology

The 4 Keys to Remote Worker Productivity

Understanding and Optimizing the Remote Work Experience for Your Employees How Did We Get Here? A few years ago, having…
READ MORE
READ MORE
Featured image for “Save Money and More with Device as a Service”
  • Device Lifecycle Services
  • DaaS

Save Money and More with Device as a Service

To say the last few years have taught business leaders to expect the unexpected is an understatement.…
READ MORE
READ MORE
Featured image for “Understanding Healthcare Providers’ Biggest IT Concerns”
  • Managed Services and IT Support
  • DEX

Understanding Healthcare Providers’ Biggest IT Concerns

As managed service providers (MSPs), we know how hospitals and healthcare providers can save money and improve service by outsourcing…
READ MORE
READ MORE
Featured image for “3 Ways Technology Can Ease Pressure on Healthcare Workers”
  • Managed Services and IT Support
  • DaaS

3 Ways Technology Can Ease Pressure on Healthcare Workers

With the urgency of current healthcare worker shortages, strategies for attracting and retaining top talent are front of mind for…
READ MORE
READ MORE
Featured image for “A Reliable MSP: The Remedy Healthcare Providers Need”
  • Infrastructure and Cloud Services
  • Advanced Technology

A Reliable MSP: The Remedy Healthcare Providers Need

With tough times in healthcare expected to continue, a Managed Service Provider (MSP), can be your greatest ally for improving…
READ MORE
READ MORE
Featured image for “Hot Topics from CIO’s FutureIT Dallas Conference”
  • Managed Services and IT Support
  • DEX

Hot Topics from CIO’s FutureIT Dallas Conference

This year’s FutureIT in Dallas on March 29 was an immersive one-day event for CIOs and other technology leaders focused…
READ MORE
READ MORE
Featured image for “Experience, Technology, Support”
  • Digital Support Services
  • DEX

Experience, Technology, Support

Just like when well-meaning sweethearts fall short of understanding what their partner needs to “feel the love,” your enterprise could…
READ MORE
READ MORE
Featured image for “6 Do and Don’ts to Show More IT Appreciation”
  • Managed Services and IT Support
  • DEX

6 Do and Don’ts to Show More IT Appreciation

With IT so much more in the spotlight the past couple of years, tech pros say they are feeling the…
READ MORE
READ MORE
Featured image for “Poor Technology Experiences Have Serious Consequences”
  • Managed Services and IT Support
  • CX

Poor Technology Experiences Have Serious Consequences

Bad tech is just bad business. Like a slow drip that erodes a mountain, frequent but annoying tech snags eventually…
READ MORE
READ MORE
Featured image for “NRF 2023: 4 Takeaways from Retail’s Biggest Show”
  • Managed Services and IT Support
  • CX

NRF 2023: 4 Takeaways from Retail’s Biggest Show

The National Retail Federation’s annual convention drew its largest crowd in recent years, with thousands of retail executives flocking to…
READ MORE
READ MORE
Featured image for “In the Battle for Talent, Better Tech Wins”
  • Modern Device Management
  • DEX

In the Battle for Talent, Better Tech Wins

In the battle for talent in the hybrid workplace there is one thing that can set your company apart –…
READ MORE
READ MORE
Featured image for “Remote Work is Here to Stay”
  • Managed Services and IT Support
  • DEX

Remote Work is Here to Stay

We’ve moved past the idea of remote work as a temporary solution to work during the pandemic. Now most of…
READ MORE
READ MORE
Featured image for “Hybrid Employees Spend a Shocking Amount on Tech for Work”
  • Modern Device Management
  • DEX

Hybrid Employees Spend a Shocking Amount on Tech for Work

To compensate for frustrating tech problems, our recent survey revealed the average enterprise worker is personally spending hundreds on technology…
READ MORE
READ MORE
Featured image for “The 3 Biggest Retail Modernization Myths, Debunked and Explained”
  • Managed Services and IT Support
  • CX

The 3 Biggest Retail Modernization Myths, Debunked and Explained

The retail revolution was well underway before the pandemic threw us all a curve ball. Technology changed the way consumers…
READ MORE
READ MORE
Featured image for “Click & Collect is Here to Stay: Retailers Embrace Automated Tech”
  • Managed Services and IT Support
  • CX

Click & Collect is Here to Stay: Retailers Embrace Automated Tech

Automation is changing the in-store experience for the better, and some tech firms predict it will be an $8.4 billion…
READ MORE
READ MORE
Featured image for “4 Digital Workplace Tech Snags Frustrating Your Employees”
  • Managed Services and IT Support
  • DEX

4 Digital Workplace Tech Snags Frustrating Your Employees

While companies continue to offer popular remote and hybrid work models, poor technology could be chipping away at the employee…
READ MORE
READ MORE
Featured image for “Better Tech, Happier Teams”
  • Managed Services and IT Support
  • DEX

Better Tech, Happier Teams

It was a long time coming, but well worth the wait: our first Advisor Day at Compucom since the pandemic!…
READ MORE
READ MORE
Featured image for “Employees Want Convenient Technology Experiences”
  • Managed Services and IT Support
  • DEX

Employees Want Convenient Technology Experiences

Imagine the ease of selecting a new work laptop from an app on your phone instead of a clunky technology…
READ MORE
READ MORE
Featured image for “4 Key Areas for a Better Hybrid Employee Experience”
  • Managed Services and IT Support
  • Cybersecurity

4 Key Areas for a Better Hybrid Employee Experience

Happy and engaged employees make for happy customers. Anecdotally we know this, but the research makes it clear too: improving…
READ MORE
READ MORE
Featured image for “What the “Watermelon Effect” Tells Us About Experience Management”
  • Managed Services and IT Support
  • DEX

What the “Watermelon Effect” Tells Us About Experience Management

To understand why measuring and managing experience is so important, look to the watermelon. Smooth, bright green, and gleaming on…
READ MORE
READ MORE
Featured image for “Communication is Key in Ongoing Supply Chain Crisis”
  • Technology Sourcing Services
  • DEX

Communication is Key in Ongoing Supply Chain Crisis

The “global supply chain” wasn’t always a household phrase. Then the pandemic hit. Whether it is a scarcity of baby…
READ MORE
READ MORE
Featured image for “How Rugged Devices are Transforming Frontline Industries”
  • Modern Device Management
  • CX

How Rugged Devices are Transforming Frontline Industries

The workplace is changing, but the need for productivity is constant. Device flexibility, workplace adaptability, and durable tech solutions are…
READ MORE
READ MORE
Featured image for “Hybrid Work Models Are the Clear Winner for 2022”
  • Digital Support Services
  • DEX

Hybrid Work Models Are the Clear Winner for 2022

Work from home? Back to the office? Somewhere in between? At this point, we know there’s no one-size-fits all solution…
READ MORE
READ MORE
Featured image for “The New Employee Experience”
  • Managed Services and IT Support
  • Experience Management

The New Employee Experience

Given the large shift in how employees work and where employees are working from, it is clear that the employee…
READ MORE
READ MORE
Featured image for “3 Employee Experience Factors IT Leaders Should Focus On”
  • Managed Services and IT Support
  • DEX

3 Employee Experience Factors IT Leaders Should Focus On

In today’s competitive hiring market, the right benefits go a long way in attracting top talent. But the business to…
READ MORE
READ MORE
Featured image for “The Clock is Ticking for Windows 10 — Plan for Windows 11”
  • Device Lifecycle Services
  • DEX

The Clock is Ticking for Windows 10 — Plan for Windows 11

“The clock is ticking” might seem like an obnoxious blog post title when we’re talking about a migration deadline just…
READ MORE
Featured image for “Driving Enhanced Productivity and Employee Satisfaction with Discovery Insights”
  • Managed Services and IT Support
  • DEX

Driving Enhanced Productivity and Employee Satisfaction with Discovery Insights

Our advanced Experience Management, as part of our Full Lifecycle Observability framework, and proactive maintenance can dramatically enhance productivity and…
READ MORE
Featured image for “Increase Workforce Productivity with Data-Driven Device Allocation”
  • Modern Device Management
  • DEX

Increase Workforce Productivity with Data-Driven Device Allocation

Smart device management can have a significant impact. Leveraging telemetry, implementing performance-based refresh strategies, and optimizing device management can help…
READ MORE
Featured image for “Digital Transformation and the Rising Expectations of Patients as Consumers”
  • Infrastructure and Cloud Services
  • Advanced Technology

Digital Transformation and the Rising Expectations of Patients as Consumers

Amidst the turbulence of recent years, patients have observed how healthcare, a former laggard in providing fast, convenient, digitally enabled…
READ MORE
Featured image for “Protect Healthcare Data Without Sacrificing Device Usability”
  • Device Lifecycle Services
  • Cybersecurity

Protect Healthcare Data Without Sacrificing Device Usability

The increased pace of digital transformation in healthcare over the past few years, with improvements such as patient record access…
READ MORE
Featured image for “Optimizing Healthcare IT Infrastructure with AI”
  • Infrastructure and Cloud Services
  • Advanced Technology

Optimizing Healthcare IT Infrastructure with AI

Healthcare organizations are up against it. They must deliver high-quality patient care, ensure compliance with regulations, manage complex IT infrastructures,…
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  • Technology Sourcing Services
  • 5G

The Benefits of 5G to Healthcare

Healthcare urgently needs reliable, secure, and consistent connectivity. Disparities in rural versus suburban care, surging rates of chronic illness, and…
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  • Infrastructure and Cloud Services
  • Advanced Technology

Transforming Operations: Harnessing the Power of AIOps and Digital Experience Management

Digital technologies such as cloud computing, big data, artificial intelligence (AI), and the Internet of Things (IoT) have unleashed enticing…
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  • Infrastructure and Cloud Services
  • Advanced Technology

Retail Trends 2024: Delivering for The Zero Consumer

Are you a “zero consumer”? A rising global phenomenon, these consumers have zero boundaries (drifting between online and in-store), zero…
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  • Infrastructure and Cloud Services
  • Advanced Technology

Retail Trends 2024: Let’s Get Phygital

Surprisingly, Olivia Newton-John’s lyric, “Let’s get physical,” was not actually about working out, but her aerobics-themed video helped make the…
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  • Managed Services and IT Support
  • Apple

Apple in the Workplace: A Partner Perspective

For some time now, Apple has been making inroads into enterprise organizations. In fact, the use of Apple devices in…
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  • Infrastructure and Cloud Services
  • Advanced Technology

Sale or No Sale: 9 Benefits MSPs Bring to Retail CX

Remember the last time you called your electric company, filed an insurance claim, or bought something online? Maybe you took…
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  • Modern Device Management
  • DaaS

Desktop as a Service: Freedom and Flexibility for Your Workforce

Optimizing technology for your hybrid workforce is like transforming from a caterpillar to a butterfly. Progressing to modern workplace technology…
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  • Managed Services and IT Support
  • DEX

Effective DEX Prioritizes Users

Good Digital Employee Experience (DEX) is more than a “nice to have” that will help retain and attract talent; it…
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  • Managed Services and IT Support
  • CX

5 Ways Endpoint Analytics Enhance Employee Experience

With hybrid work becoming the norm and workplaces more complex, good technology plays an even more significant role in employee…
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  • Managed Services and IT Support
  • DEX

Measuring and Improving DEX with Digital Experience Management

As we conclude this blog series on Digital Employee Experience (DEX) and Digital Experience Management (XM), we’ll look at how…
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  • Managed Services and IT Support
  • DEX

Digital Employee Experience: The Role of Support

Previously, we introduced the four dimensions of Digital Experience Management (XM) that Compucom has identified and how effective management through…
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  • Managed Services and IT Support
  • DEX

Digital Employee Experience: The Role of Technology

In our previous blog, we introduced the four dimensions of Digital Experience Management (XM) that Compucom has identified and how…
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  • Managed Services and IT Support
  • DEX

Digital Experience Management: What it is, Why it Matters

No matter where we go or what we do, in the real world or online, the anticipation and expectation of…
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  • Device Lifecycle Services
  • Experience Management

Unified Endpoint Management and Why it Matters for the Enterprise

Hybrid and remote work models are not going away. While there’s been a push to return to the office this…
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