3 Ways Technology Can Ease Pressure on Healthcare Workers

  • Managed Services and IT Support
  • DaaS
3 Ways Technology Can Ease Pressure on Healthcare Workers

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Compucom Editorial Team

Cristina Sacchi

Because such tasks as managing patient data, tracking treatment plans, scheduling appointments, and using telemedicine and barcode medication administration systems can make up a sizable percentage of a healthcare worker’s day, high-performing technology is fundamental to good employee experience.

User-Centric Services: Device Choice and Personalized Tech Support

Device as a Service (DaaS): A Budget-Conscious Way to Provide Great Devices

Device as a Service (DaaS) is a leasing model that provides laptops, tablets, and smartphones bundled with a complete set of features and services covering the entire lifecycle of the device into a single, per-device monthly contract. It’s a scalable solution that allows you to easily shrink or grow your fleet of devices as needed without incurring significant upfront costs.

The benefits to healthcare employee experience include:

  • Access to the latest technology
    For the best patient care, hospital staff needs up-to-date equipment that works efficiently. Device offerings are on a regular refresh cycle (typically three years), ensuring access to current devices without incurring additional costs
  • Simplified device management
    Device management, maintenance, security, and support can be part of the DaaS package, freeing your staff from time-consuming tasks such as software updates, security patches, and troubleshooting

Personalized Technology Support Services: Help to Suit Each Healthcare Worker and Situation

Look for personalized support services to provide proactive incident resolution with multi-channel engagement through voice (with a courtesy call-back feature), text, email, digital assistance (which unifies AI chat and live agent chat), and a digital engagement platform for self-help and self-service.

Experience Management Across All IT Services

Continuous Improvement of Employee Experience

Experience Management (XM) is a process for measuring, managing, and improving employee experience. Sources of important data such as endpoint telemetry (including application, operating system, and device data), service metrics (availability, use rate, and reliability data), event sensors, targeted employee surveys, and user-sentiment analysis are used to generate performance indicators.

Insights are developed from the collected data using Artificial Intelligence/Machine Learning (AI/ML). Then actionable insights are generated, either automatically or by experienced analysts.

Experience Management (XM) is a Game Changer

Using Experience Management (XM) processes helps determine the right improvements and actions to take across a breadth of services. For example:

  • Programmed automated responses, such as self-heal actions triggered by sensor events
  • Knowledgebase content updates or improved chat scripts
  • Empowering service desk agents with one-click automation to resolve a common issue on endpoint devices

XM is a game changer for our customers. We can now provide them with a view into their employees’ sentiments, burnout, and frustration and enable insight into how best to fix potential pain points, sometimes before the user is even aware of an issue.


Compucom: The Right Partner for Healthcare Technology

With the significantly higher rates of burnout and stress in healthcare, your staff shouldn’t have to wait on technology and IT services that don’t perform well; their focus should be achieving a reasonable work-life balance and caring for patients.

Our focus is creating ideal technology experiences for end users, proactively keeping them connected, productive, and secure. Our solutions minimize technical frustrations and barriers to productivity while giving a nod to today’s workers’ expectations that are heavily influenced by their consumer experiences.


Share:

3 Ways Technology Can Ease Pressure on Healthcare Workers

  • Managed Services and IT Support
  • DaaS

Share:

Compucom Editorial Team

Cristina Sacchi

Because such tasks as managing patient data, tracking treatment plans, scheduling appointments, and using telemedicine and barcode medication administration systems can make up a sizable percentage of a healthcare worker’s day, high-performing technology is fundamental to good employee experience.

User-Centric Services: Device Choice and Personalized Tech Support

Device as a Service (DaaS): A Budget-Conscious Way to Provide Great Devices

Device as a Service (DaaS) is a leasing model that provides laptops, tablets, and smartphones bundled with a complete set of features and services covering the entire lifecycle of the device into a single, per-device monthly contract. It’s a scalable solution that allows you to easily shrink or grow your fleet of devices as needed without incurring significant upfront costs.

The benefits to healthcare employee experience include:

  • Access to the latest technology
    For the best patient care, hospital staff needs up-to-date equipment that works efficiently. Device offerings are on a regular refresh cycle (typically three years), ensuring access to current devices without incurring additional costs
  • Simplified device management
    Device management, maintenance, security, and support can be part of the DaaS package, freeing your staff from time-consuming tasks such as software updates, security patches, and troubleshooting

Personalized Technology Support Services: Help to Suit Each Healthcare Worker and Situation

Look for personalized support services to provide proactive incident resolution with multi-channel engagement through voice (with a courtesy call-back feature), text, email, digital assistance (which unifies AI chat and live agent chat), and a digital engagement platform for self-help and self-service.

Experience Management Across All IT Services

Continuous Improvement of Employee Experience

Experience Management (XM) is a process for measuring, managing, and improving employee experience. Sources of important data such as endpoint telemetry (including application, operating system, and device data), service metrics (availability, use rate, and reliability data), event sensors, targeted employee surveys, and user-sentiment analysis are used to generate performance indicators.

Insights are developed from the collected data using Artificial Intelligence/Machine Learning (AI/ML). Then actionable insights are generated, either automatically or by experienced analysts.

Experience Management (XM) is a Game Changer

Using Experience Management (XM) processes helps determine the right improvements and actions to take across a breadth of services. For example:

  • Programmed automated responses, such as self-heal actions triggered by sensor events
  • Knowledgebase content updates or improved chat scripts
  • Empowering service desk agents with one-click automation to resolve a common issue on endpoint devices

XM is a game changer for our customers. We can now provide them with a view into their employees’ sentiments, burnout, and frustration and enable insight into how best to fix potential pain points, sometimes before the user is even aware of an issue.


Compucom: The Right Partner for Healthcare Technology

With the significantly higher rates of burnout and stress in healthcare, your staff shouldn’t have to wait on technology and IT services that don’t perform well; their focus should be achieving a reasonable work-life balance and caring for patients.

Our focus is creating ideal technology experiences for end users, proactively keeping them connected, productive, and secure. Our solutions minimize technical frustrations and barriers to productivity while giving a nod to today’s workers’ expectations that are heavily influenced by their consumer experiences.


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