NRF 2023: 4 Takeaways from Retail’s Biggest Show

  • Managed Services and IT Support
  • CX
NRF 2023: 4 Takeaways from Retail’s Biggest Show

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Compucom Editorial Team

Cristina Sacchi

Retailers’ Top Need: Help Supporting Technology

What’s the biggest challenge ahead? Our on-site pulse survey asked nearly 400 attendees about their top concerns for the year, and the results were clear – most retailers need help designing and managing IT to support multiple locations and end-user needs.

  • 30% said their biggest challenge is supporting on-site and employee technology
  • 29% said they’re concerned with planning for current and future technology needs
  • 16% said their top priority is driving store traffic and enabling purchase decisions
Compucom Blog- NRF 2023 Poll
Tina Pickeral, Compucom VP of Sales

Improved Customer Experience by Focusing on Employees

These proved to solidify what Compucom has known and focused on for years. The technology experience (whether good or bad) has a direct and causal effect on both employee and customer experience; they go hand in hand.

Experience Matters Across Every Channel

Retailers will continue to direct their energy on perfecting the omnichannel customer experience this year, aiming to connect with customers in every way possible. Our booth survey proved this, with a quarter of respondents (25%) naming this their top challenge for 2023.

Steve Pike, a Compucom Solution Director, has witnessed this firsthand in retail. When asked about the power of the omnichannel experience in retail, he said, “The winners in this space will be the ones to deliver a consistent and positive digital experience, connecting technology, support, process, and individual experiences across in-store, online, and mobile shopping,”

Retail Technology Just Keeps Getting Better

Some updates from a few of our own longstanding OEM partners included:


Share:

NRF 2023: 4 Takeaways from Retail’s Biggest Show

  • Managed Services and IT Support
  • CX

Share:

Compucom Editorial Team

Cristina Sacchi

Retailers’ Top Need: Help Supporting Technology

What’s the biggest challenge ahead? Our on-site pulse survey asked nearly 400 attendees about their top concerns for the year, and the results were clear – most retailers need help designing and managing IT to support multiple locations and end-user needs.

  • 30% said their biggest challenge is supporting on-site and employee technology
  • 29% said they’re concerned with planning for current and future technology needs
  • 16% said their top priority is driving store traffic and enabling purchase decisions
Compucom Blog- NRF 2023 Poll
Tina Pickeral, Compucom VP of Sales

Improved Customer Experience by Focusing on Employees

These proved to solidify what Compucom has known and focused on for years. The technology experience (whether good or bad) has a direct and causal effect on both employee and customer experience; they go hand in hand.

Experience Matters Across Every Channel

Retailers will continue to direct their energy on perfecting the omnichannel customer experience this year, aiming to connect with customers in every way possible. Our booth survey proved this, with a quarter of respondents (25%) naming this their top challenge for 2023.

Steve Pike, a Compucom Solution Director, has witnessed this firsthand in retail. When asked about the power of the omnichannel experience in retail, he said, “The winners in this space will be the ones to deliver a consistent and positive digital experience, connecting technology, support, process, and individual experiences across in-store, online, and mobile shopping,”

Retail Technology Just Keeps Getting Better

Some updates from a few of our own longstanding OEM partners included:


Share:

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