Poor Technology Experiences Have Serious Consequences

  • Managed Services and IT Support
  • CX
Poor Technology Experiences Have Serious Consequences

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Compucom Editorial Team

Cristina Sacchi


When tech is slow, outdated, or causes too many interruptions, it can make work feel awful. That leads to workplace consequences, including:


Wasted Time

While that may seem trivial, it totals a wasted 10.5 workdays a year per employee.

More Work for IT

Increased Risk

Loss of Talent

The buildup of daily technology frustrations eventually kickstarts job searching; in our survey, 41% of employees said they would switch jobs if offered a position with better tech. If ignored, that could lead to losing valuable employees and a tremendous cost to replace them.

Impact on Customers

Most importantly, employee experience and customer experience go hand in hand. Being a dependable partner to customers means having dependable tech. If employees feel disengaged or don’t have the tools to do their jobs effectively, that can lead to negative interactions with customers and potential loss of revenue.


Consequences Meet Action — With Actionable EX Insights

This helps enterprise IT teams predict and prevent issues before they can become more significant issues that bother employees, says Rai, adding that Compucom is “well-suited to addressing these client requirements by providing EX insights across key dimensions that ensure employee productivity, support, self-sufficiency, and flexibility.”

It’s true: at Compucom, we design all our offerings to measure, manage, and continuously improve technology experiences.

Our end-to-end managed IT solutions support hybrid employees with uninterrupted productivity, self-service support, on-site field support, and full-lifecycle device management.

Our whole focus is optimizing the hybrid employee experience through:

  • Technology choice — giving employees the right tools to be effective
  • Workplace flexibility — providing a seamless experience no matter where they work
  • Data security — keeping business-critical data secure
  • User-defined support — ensuring effective support is always available

Share:

Poor Technology Experiences Have Serious Consequences

  • Managed Services and IT Support
  • CX

Share:

Compucom Editorial Team

Cristina Sacchi


When tech is slow, outdated, or causes too many interruptions, it can make work feel awful. That leads to workplace consequences, including:


Wasted Time

While that may seem trivial, it totals a wasted 10.5 workdays a year per employee.

More Work for IT

Increased Risk

Loss of Talent

The buildup of daily technology frustrations eventually kickstarts job searching; in our survey, 41% of employees said they would switch jobs if offered a position with better tech. If ignored, that could lead to losing valuable employees and a tremendous cost to replace them.

Impact on Customers

Most importantly, employee experience and customer experience go hand in hand. Being a dependable partner to customers means having dependable tech. If employees feel disengaged or don’t have the tools to do their jobs effectively, that can lead to negative interactions with customers and potential loss of revenue.


Consequences Meet Action — With Actionable EX Insights

This helps enterprise IT teams predict and prevent issues before they can become more significant issues that bother employees, says Rai, adding that Compucom is “well-suited to addressing these client requirements by providing EX insights across key dimensions that ensure employee productivity, support, self-sufficiency, and flexibility.”

It’s true: at Compucom, we design all our offerings to measure, manage, and continuously improve technology experiences.

Our end-to-end managed IT solutions support hybrid employees with uninterrupted productivity, self-service support, on-site field support, and full-lifecycle device management.

Our whole focus is optimizing the hybrid employee experience through:

  • Technology choice — giving employees the right tools to be effective
  • Workplace flexibility — providing a seamless experience no matter where they work
  • Data security — keeping business-critical data secure
  • User-defined support — ensuring effective support is always available

Share:

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