It was a long time coming, but well worth the wait: our first Advisor Day at Compucom since the pandemic!
In an exciting in-person meeting of the minds — attended by experts from some of the leading analyst firms in the industry — we explored how the digital workplace has changed, why the employee technology experience is so critical, and how we’re optimizing the experience to help customers succeed.
Imagine the ease of selecting a new work laptop from an app on your phone instead of a clunky technology procurement process. The instant gratification of an “order shipped” notification.
The reassuring feeling when a new hire contacts the IT service desk via chat and gets answers immediately.
Happy and engaged employees make for happy customers. Anecdotally we know this, but the research makes it clear too: improving the employee experience drives growth.
The way we interact with tech can make or break a workplace experience. Just like consumer shopping, today we want instant gratification and personalized, automated experiences that make day-to-day life easier.
To understand why measuring and managing experience is so important, look to the watermelon. Smooth, bright green, and gleaming on the outside. Cut it open and look inside? Red all the way through. While that’s ideal for a summer picnic, it’s the opposite of what you want in your organization! Learn more about: “The watermelon effect” is what happens when …
Given the large shift in how employees work and where employees are working from, it is clear that the employee experience has been forever altered.
In today’s competitive hiring market, the right benefits go a long way in attracting top talent. But the business to employee experience is actually more integral to an organization’s overall success than just getting and keeping workers.
