With the urgency of current healthcare worker shortages, strategies for attracting and retaining top talent are front of mind for organizational leaders. This puts Employee Experience (EX) — the employee’s overall impression of an organization based on all the interactions they have from onboarding to offboarding — in the spotlight.
With good patient experience linked to higher profitability for healthcare providers, you don’t want to walk by a hospital staffer dealing with a patient and hear them say, “Sorry to make you wait, the system is slow” or “Bear with me; my laptop is having issues today.”
With the high rate of cyberattacks in the healthcare industry expected to continue, it’s more a question of when a provider will be attacked than if. During January 2023 alone, 30 breach cases for healthcare providers were investigated by the U.S. Department of Health and Human Services Office for Civil Rights.
With tough times in healthcare expected to continue, a Managed Service Provider (MSP), can be your greatest ally for improving employee and patient experience and reaching new levels of IT efficiency.
This year’s FutureIT in Dallas on March 29 was an immersive one-day event for CIOs and other technology leaders focused on the latest in AI, digital automation, security, and employee experience. Compucom was there, with our product management director, Troy Baldwin, presenting on “Transforming the Digital Workplace Experience for the Hybrid Work Environment.”
For companies across industries, worker expectations have grown exponentially. Many who enjoy the flexibility of remote and hybrid work expect seamless technology and tools. Meanwhile, their peers in-office also expect efficient technology, processes, and support.
Just like when well-meaning sweethearts fall short of understanding what their partner needs to “feel the love,” your enterprise could be missing the boat when it comes to understanding the right actions to keep your best and brightest.
With IT so much more in the spotlight the past couple of years, tech pros say they are feeling the love – and the strain.
Bad tech is just bad business. Like a slow drip that erodes a mountain, frequent but annoying tech snags eventually add up while wearing down your employee experience (EX).
The National Retail Federation’s annual convention drew its largest crowd in recent years, with thousands of retail executives flocking to New York in search of the tech investments needed to drive sustainable growth in this precarious economic time.
